Multi-Hub Manager


Company:	Worcester Community Trust
Salary:	from £28,051.92 a year
Hours:	Full-time
Location:	Worcester, WR2 5QS
Working pattern:	On-site
Job type:	Permanent
Posting date:	15 Oct 2026
Closing date:	14 Nov 2026

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Summary

We are looking for a new Multi-Hub Manager to lead the day-to-day operation of multiple community centres, ensuring excellent customer service, safe and compliant facilities, effective management of staff and resources, and the delivery of welcoming community spaces that maximise community impact and income generation through room hire.

Worcester Community Trust

Worcester Community Trust is a registered charity that runs six community hubs across the city. We provide facilities, activities and services for people of all ages and work with local communities and partners to help people feel connected, supported and empowered.

Vision: Worcester: a city where people feel connected, supported and empowered.

Mission: Bringing Communities Together by delivering services and activities for all.

Our values:

Collaborative – working together with local people and partners to achieve more.

Inclusive – providing access for all, welcoming diversity and valuing uniqueness.

Ambitious – valuing innovation and creativity and driving progress.

Delivering Excellence – investing in staff, volunteers and infrastructure to provide high-quality services.

Principle Tasks

Lead, manage and develop hub-based staff, including cleaners, caretakers and facilities staff, ensuring rotas, training, supervision, performance management and day-to-day operational support are effectively delivered.

Ensure community centres are operationally ready at all times, including room set-ups, equipment, furniture, stock control and maintaining high presentation standards.

Take responsibility for the safe, compliant and effective operation of community centre facilities, including health and safety, maintenance management, contractor oversight, building inspections and asset management.

Ensure hirers, staff and keyholders receive appropriate inductions and comply with Trust policies, procedures and health and safety requirements.

Manage customer queries, complaints, incidents and anti-social behaviour, implementing appropriate resolutions and maintaining accurate records in line with Trust procedures and GDPR requirements.

Work closely with Customer Services to maximise community centre occupancy, manage enquiries, support prospective hirers and maintain accurate booking information. Provide cover if required.

Support the promotion of community centre activities, services and events through appropriate communication channels and community engagement.

Build and maintain positive relationships with community groups, businesses, partner organisations and stakeholders to maximise community use of the centres and support local initiatives.

Gather, monitor and review customer feedback to continuously improve services and customer experience.

Participate in the Trust’s keyholder and on-call arrangements, responding to out-of-hours incidents and issues when required.

Act as a visible and welcoming presence within the centres, ensuring a positive experience for customers, hirers, community members and visitors.

Work collaboratively across Worcester Community Trust, supporting wider activities, projects, events and organisational priorities where required.

Principal Duties

Help identify personal training and development needs and participate in training as required.

Act as a positive role model and champion Trust values, policies and best practice at all times.

Undertake any other duties appropriate to the post as reasonably required by the organisation.

Communication and promotion

The ability to communicate effectively with clients, community members, staff, students, partners, and volunteers.

In all contacts the postholder will be required to present a good image of the Trust as well as maintaining constructive relationships with internal and external associates:

Internal – Line Manager/Senior Management team/Hirers

External – Partners at District level as appropriate/Referral partners

Safeguarding and Health and Safety

To adhere to WCT Health and Safety policies, standards, and guidance at all times

To adhere to WCT Adult and Child Safeguarding policies, standards, and guidance at all times

To promote a positive image of the Trust, both through the actual work carried out and the representation of the organization outside work.

To undertake mandatory Safeguarding, H&S training and any other training associated with the role.

To adhere to policies and procedures governing professional boundaries, GDPR, Health and Safety, social media and WCT’s Code of Conduct at all times.

Other requirements

The duties described in this job description must be carried out in a manner which promotes equality of opportunity, dignity and due respect for all employees, volunteers and service users and is consistent with Worcester Community Trust’s Equality and Diversity Policy

This post is subject to a basic criminal record check under the arrangements established by the Disclosure and Barring Services.

These duties may vary from time to time without alteration to the general character of the post or level of responsibility entailed. It is expected therefore that the post holder will undertake any other duties commensurate with the post and allocated by their line manager.

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