Assistant Support Analyst
| Company: | University of Plymouth |
|---|---|
| Salary: | £27,241 to £30,180 a year, pro rata |
| Hours: | Part-time |
| Location: | Plymouth, PL4 8AA |
| Working pattern: | Hybrid - 2 days remote |
| Job type: | Permanent |
| Posting date: | 15 Oct 2026 |
| Closing date: | 29 Oct 2026 |
Summary
Join our IT Support Team and help make technology work for students and staff across the University.
As an Assistant IT Support Analyst, you'll be at the heart of IT service delivery, resolving technical issues, supporting customers and developing your technical skills within a supportive and collaborative team environment.
About the role
Reporting to a Senior Support Analyst, the Assistant IT Support Analyst provides technical support to staff and students across the University.
You'll investigate and resolve IT incidents, fulfil service requests, maintain accurate records within the IT Service Management system and deliver excellent customer service through a range of support channels. You'll work across a broad range of technologies and services, helping to support teaching, learning, research and professional services.
This role provides an excellent opportunity to develop technical knowledge, build practical experience and progress a career within Technology & Information Services.
This role has no direct line management responsibility.
This is a part-time position working 29.6 hours per week on a permanent basis.
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