Case Manager (Enable/Registration), HEO, Perm, Liverpool/ Newport


Company:	Government Recruitment Service
Salary:	£36,446 to £36,446 a year
Hours:	Full-time
Location:	NP10 8XG
Job type:	Permanent
Posting date:	15 Oct 2026
Closing date:	28 Oct 2026

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Summary

Do you enjoy working in a continuous learning environment involving complex issues?
Are you able to work at pace - analysing information, and making well-reasoned decisions?
Can you explain things clearly and accurately both verbally and in writing?
Are you able to work well independently and also find your place in an established team?

Job purpose

As a Case Manager, you will contribute to the delivery of the Charity Commission’s statutory functions through the management of complex and high-risk regulatory casework. You will make risk-based decisions within a legal and policy framework, ensuring that the Commission’s powers are exercised lawfully, proportionately and effectively.

Working within Registration or Regulatory Authority, you will manage a varied caseload and be responsible for delivering high-quality regulatory outcomes that support public trust and confidence in charities. You will exercise sound judgement, analyse complex information and make timely decisions in accordance with charity law, Commission policy and the Commission’s risk framework.

You will typically manage the more complex, higher-risk or novel cases within your area of responsibility. You will gather, assess and analyse information from a range of sources to inform evidence-based regulatory decisions and, where required, prepare recommendations, briefings and submissions for senior managers and governance forums.

You will engage with trustees, professional advisers, applicants and other stakeholders, gathering and assessing information to inform regulatory decisions. Depending on the nature of the work, this may include assessing whether organisations meet the legal definition of charity, including determining charitable status and public benefit, or assessing applications for regulatory consent or authority. You will provide regulatory advice and guidance, and where appropriate exercise statutory powers to enable charities to operate effectively and within the law.

The role requires high standards of written work and strong verbal communication skills, with a focus on robust decision-making, providing advice and guidance to external stakeholders and colleagues, and promoting quality, consistency and continuous improvement. You will be solution-focused, able to work independently within a wider team, and comfortable operating in a digital environment.

You will provide technical oversight, coaching and mentoring to Executive Officer (EO) colleagues within your areas of expertise and, where required, may also line manage EO or Administrative Officer (AO) members of the team. You will support the consistent application of policy, guidance and quality standards across the team whilst promoting a positive and supportive workplace culture.

Please see JD for full job purpose

Key responsibilities:

Manage a varied and complex caseload in accordance with charity law, Commission policy and the Commission’s risk framework.
Manage complex, novel or higher-risk casework within your area of responsibility, seeking specialist advice and escalating issues where appropriate.
Make effective, evidence-based decisions and recommendations within a legal and policy framework, exercising sound judgement and proportionality in determining appropriate regulatory outcomes.
Assess and analyse information from a range of sources to support statutory decisions, including determining charitable status and public benefit for Registration cases, and assessing regulatory permissions, legal authorities or other statutory matters for Regulatory Authority cases.
Apply the Commission’s risk framework appropriately to inform decision-making and regulatory action.
Engage with trustees, applicants, advisers and other stakeholders through written, verbal and digital channels, providing advice, guidance and clear explanations of decisions and requirements.
Take action and, where appropriate, exercise statutory powers to ensure charities comply with their legal duties and responsibilities.
Work effectively with colleagues across the Commission, seeking and applying specialist legal, accountancy or technical advice where required.
Prepare briefings, recommendations, governance submissions and other material for senior managers and decision-making forums where required.
Maintain accurate and complete case records, ensuring compliance with information management, security and quality standards.
Provide technical oversight, mentoring, coaching and constructive feedback to colleagues, supporting the consistent application of policy, guidance and quality standards.
Where required, line manage EO or AO staff, supporting their performance, wellbeing, development and delivery of quality outcomes in line with Commission policies and Civil Service values.
Build effective working relationships with colleagues and external stakeholders, including professional advisers, regulators, government departments and sector partners, to support the delivery of effective regulatory outcomes.
Personally contribute to departmental performance, quality and continuous improvement objectives, while investing in your own professional development and supporting the development of others.
Keep up to date with developments in charity law, regulation and emerging sector issues relevant to your area of responsibility.

The role may require occasional travel within England and Wales.

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