IT Support Consultant (2nd/3rd Line)


Company:	Pulse IT Recruitment Ltd
Salary:	£24,000 to £35,000 a year
Hours:	Full-time
Location:	Cambridge, CB1 7DY
Working pattern:	Hybrid - 2 days remote
Job type:	Permanent
Posting date:	15 Oct 2026
Closing date:	14 Nov 2026

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Summary

IT Support Engineer (2nd & 3rd Line)

Cambridge

£25,000 - £35,000 Plus benefits

Are you an experienced Support Consultant with experience in working within an (ideally) MSP (Managed Service Provider) environment looking for a role where your expertise will make a meaningful impact?

If so, you may be exactly who we’re looking for.

My Client is seeking a highly capable, hands-on IT Support Engineer to join our dynamic service team. This role is central to delivering the excellent service we’re known for—supporting diverse client environments, deploying cutting-edge solutions, and leading technical improvement.

About the Role

As a Support engineer, you’ll own escalated incidents, deliver technical projects, and guide both clients and colleagues toward robust, modern solutions.

This is a varied role covering a broad set of technologies across multiple industries, including legal, logistics, manufacturing and professional services.

Key Responsibilities

• Work actively on the helpdesk & (when needed) on client site

• Problem Solve all IT hardware & software issues for external clients

• Experience in Microsoft 365 / M365

• Windows OS support

• Configure and support Routers, firewalls, switches, access points

• Actove Directory & Exchange

About You

You are a proactive problem solver with a passion for technology and a commitment to delivering real value to clients. You work well under pressure, balance BAU and project work effectively, and can explain complex topics in plain English.

You’ll ideally have:

• 2+ years’ IT Support experience within an MSP environment (Ideally)

• Proven expertise in M365 ecosystem support within an education / school environment.

•Active Directory & Exchange Support

This role will suit and experienced IT Manager who has experience of working within the education sector & looking to progress. Alternativly, a Senior technical analyst role within an MSP with, IT Pre-sales, & Project Management Experience.

What We Offer

• Competitive salary

• Ongoing training and certification support

• Workplace pension scheme

• A close-knit team with a strong culture of collaboration and excellence

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