IT Support Engineer (2nd Line)
| Company: | Pulse IT Recruitment Ltd |
|---|---|
| Salary: | £24,000 to £33,000 a year |
| Hours: | Full-time |
| Location: | London, EC1V 2NX |
| Working pattern: | Hybrid - 4 days remote |
| Job type: | Permanent |
| Posting date: | 14 Oct 2026 |
| Closing date: | 13 Nov 2026 |
Summary
IT Support Engineer (2nd Line)
London
£22,000 - £33,000 Plus benefits
Are you an experienced Support Engineer with experience in working within an (ideally) MSP (Managed Service Provider) environment looking for a role where your expertise will make a meaningful impact?
If so, you may be exactly who we’re looking for.
My Client is seeking a highly capable, hands-on IT Support Engineer to join our dynamic service team. This role is central to delivering the excellent service we’re known for—supporting diverse client environments, deploying cutting-edge solutions, and leading technical improvement.
About the Role
As a Support engineer, you’ll own escalated incidents, deliver technical projects, and guide both clients and colleagues toward robust, modern solutions.
This is a varied role covering a broad set of technologies across multiple industries, including legal, logistics, manufacturing and professional services.
Key Responsibilities
• Work actively on the helpdesk & (when needed) on client site
• Problem Solve all IT hardware & software issues for external clients
• Experience in Microsoft 365 / M365
• Windows OS support
• Configure and support Routers, firewalls, switches, access points
• Actove Directory & Exchange
About You
You are a proactive problem solver with a passion for technology and a commitment to delivering real value to clients. You work well under pressure, balance BAU and project work effectively, and can explain complex topics in plain English.
You’ll ideally have:
• 1+ years’ IT Support / Helpdesk Support experience within an MSP environment (Ideally)
• Proven expertise in M365 ecosystem support
•Active Directory & Exchange Support
What We Offer
• Competitive salary
• Ongoing training and certification support
• Workplace pension scheme
• A close-knit team with a strong culture of collaboration and excellence
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