Under One Roof Advisor (9+ Month Fixed-Term Contract)
| Company: | Torus Group |
|---|---|
| Salary: | £34,064 (pending pay award) |
| Hours: | Full-time |
| Location: | Warrington, WA1 1UZ |
| Job type: | Contract |
| Posting date: | 14 Oct 2026 |
| Closing date: | 13 Nov 2026 |
Summary
Job Advert
We're looking for an Under One Roof Advisor to join our team on a minimum 9-month maternity cover fixed-term contract. This is an excellent opportunity for someone with experience in housing allocations to use their knowledge and decision-making skills to support customers whilst ensuring applications and nominations are managed fairly, consistently and in line with local authority policies.
Under One Roof is a commissioned service managed by Torus on behalf of local authority partners, helping people access housing opportunities through a fair, transparent and customer-focused allocations process. In this role, you'll assess housing applications, determine eligibility and priority, manage nominations to partner landlords and support customers throughout their housing journey. You'll play a key role in helping applicants access suitable housing whilst ensuring allocations are made in line with relevant policies and procedures.
What you'll be doing:
- Deliver a high-quality, customer-focused housing allocations service through the Under One Roof scheme.
- Assess housing applications, review supporting evidence and make decisions on eligibility and priority in line with relevant allocations policies and procedures.
- Support customers throughout their housing journey, providing advice, guidance and assistance across telephone, email and online channels.
- Manage property adverts, shortlisting and nominations, ensuring homes are allocated fairly, accurately and efficiently.
- Liaise with partner landlords and external organisations to progress nominations and achieve positive outcomes for customers.
- Respond to enquiries from customers and stakeholders, delivering a professional, responsive and supportive service.
- Maintain accurate records and case information, ensuring compliance with data protection requirements and service standards.
- Identify customers who may require additional support and signpost or refer them to appropriate services where required.
- Work collaboratively with colleagues and partner organisations to continuously improve the customer experience and service delivery.
- Contribute to team objectives, performance targets and service improvement initiatives.
- Build positive working relationships with a range of stakeholders, including customers, housing providers, local authority partners and support agencies.
- Promote safeguarding and ensure any concerns relating to vulnerable adults or children are acted upon appropriately.
What we're looking for:
- Experience working within a housing allocations role, with a good understanding of housing allocations policies, procedures and nomination processes.
- Experience using Property Pool Plus, Under One Roof, or a similar choice-based lettings or allocations system.
- Experience assessing housing applications, reviewing supporting evidence and making fair, evidence-based decisions.
- Strong customer service skills, with the ability to confidently support and guide applicants through the allocations process.
- Excellent communication and relationship-building skills, with experience working collaboratively with customers, partner landlords and external agencies.
- The ability to interpret and apply policies consistently, using sound judgement and attention to detail.
- Strong organisational skills, with the ability to manage a varied workload, prioritise competing demands and meet deadlines.
- Confidence using digital systems to manage applications, case records and customer information accurately.
- Experience handling sensitive and confidential information with professionalism and discretion.
- The ability to work independently, use initiative and take ownership of your workload while contributing positively to the wider team.
- A proactive and flexible approach, with a commitment to continuous improvement and delivering positive outcomes for customers.
Interview process:
Shortlisted candidates will be invited to attend an in-person competency-based interview at our Warrington Bank Park House office, with interviews taking place on the afternoon of Wednesday 4 November 2026 and Thursday 5 November 2026.
Additional Information:
Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:
- Right to work verification.
- Qualification certificate check (where applicable).
- Two satisfactory references.
- Occupational Health questionnaire.
- DBS check if applicable (Standard/Enhanced).
- Completion of all new starter documentation, including signed terms and conditions.
Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.
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