Contract Liaison Officer (Fixed term contract)
| Company: | Daniel Owen Ltd |
|---|---|
| Salary: | £34,000 to £35,000 a year |
| Hours: | Full-time |
| Location: | Northwood, HA6 3AA |
| Job type: | Contract |
| Posting date: | 14 Oct 2026 |
| Closing date: | 13 Nov 2026 |
Summary
Customer Liaison Officer
Details on the role:
Site Based covering Rickmansworth, Harrow, High Wycombe, Chelmsford - will be based on site for period of time not expected to travel to all areas every day
Fixed Term Contract until March 2027
Typically working 37.5 hours, 8.30am - 5.00pm
£35,000 per annum ( Converted into Hourly rate)
Full UK licence required ( Option of Mileage or a company van)
An outline of your responsibility - Contract Liaison Officer
- Responsible for supporting site or contract with liaison between customers, clients and wider community
- Delivering and managing Social Value and an excellent Customers Service are key parts of the overall service provide to our clients, with a passion to go the 'extra mile'
- Lead on delivering all added value contractual commitments including planning and diarising community, skills and employment initiatives, keeping these in line with the Social Value Act
- Dealing with enquiries/issues relating to varying works delivered by our site teams and sub-contractors. You will act as the 'voice and face' at a contract and site level, demonstrating experience of delivering social value and a customer focused service in what can be a demanding public facing environment
- Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with the customers
- Coordinate the distribution of information regarding upcoming works and maintain information on current works and contractual commitments
- Carry out site visits with client and customers
- Dealing with complaints and resolving concerns in a positive manner
- Initiate/generate technical instructions, site notes and other site observations
- Identify possible case studies showing excellent Customer Service and Social Value impact to clients and for use in tendering new contracts
- Manage any reporting required for the Contracts
- Promote all good news stories and all initiatives with Marketing, ensuring we capture the good work we do
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