ADMINISTRATION & EXECUTIVE SUPPORT ASSISTANT
| Company: | Dress For Success Greater London |
|---|---|
| Hours: | Full-time |
| Location: | Hammersmith, W6 9HR |
| Working pattern: | On-site |
| Job type: | Temporary |
| Posting date: | 28 Oct 2026 |
| Closing date: | 6 Nov 2026 |
Summary
To provide reliable administrative and executive support that keeps the office organised, responsive and welcoming, enabling the Executive Director or equivalent senior officer and delivery teams to focus on women, partners, volunteers and organisational priorities.
• Answer the main telephone line, monitor the general inbox and route enquiries to the appropriate functional lead.
• Welcome visitors, clients, volunteers, delivery partners and corporate supporters in a professional and inclusive manner; support reception cover and sign-in procedures.
• Maintain diaries, meeting arrangements, room bookings, agendas, action logs and routine executive administration for the Executive Director or equivalent senior officer.
• Complete accurate data entry and filing across agreed systems, including contact records, attendance, referrals, volunteer information and administrative trackers.
• Support appointment confirmations, reminders, callbacks and follow-up communications, making clear when matters must be handed to Programme & Client Support.
• Prepare and distribute email newsletters, routine updates and approved information; maintain mailing lists and unsubscribe or consent records appropriately.
• Coordinate follow-up with clients, referral partners, volunteers, corporate sponsors and donors when the action is administrative or already approved by the relevant lead.
• Support meeting preparation, minutes, correspondence, document formatting, printing, scanning and secure document management.
• Keep office supplies, forms, contact lists and shared folders organised and flag operational needs to the appropriate lead.
• Provide basic administrative support for events, workshops, fundraising activity, retail activity and volunteer coordination.
• Use confidentiality, data protection, safeguarding and escalation procedures; do not provide advice outside the role or make commitments on behalf of the organisation without approval.
• Identify recurring administrative issues and suggest practical improvements to systems, templates and handovers.
Role boundaries and handoffs
• Client enquiries involving eligibility, safeguarding, support needs or programme decisions are handed to the Programme & Client Services Lead.
• Partner, sponsor, donor or funding commitments are handed to the Fundraising & Partnerships Lead.
• Public-facing copy, campaign decisions, photography, stories and social media are handed to the Marketing, Communications & Digital Lead.
• Stock, donations, retail customers and deliveries are handed to the Retail, Donations & Stock Lead.
• The role maintains administrative continuity; it does not become an unassigned “catch-all” for specialist work owned by another function.
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