Trade Counter Assistant
| Company: | TradeChoice Carpet & Flooring |
|---|---|
| Salary: | Competitive + Bonus |
| Hours: | Full-time |
| Location: | London, E3 2JE |
| Job type: | Permanent |
| Posting date: | 13 Oct 2026 |
| Closing date: | 21 Nov 2026 |
Summary
Job Advert
We are TradeChoice Carpet & Flooring!
Are you passionate about great customer service?
Do you enjoy talking to customers, solving problems and helping them find the products they need?
We're looking for a friendly and reliable Trade Counter Assistant to join our team at Bow. You'll be helping customers find the right products, processing orders, and giving customers and suppliers a warm welcome at our Trade Counter.
This is a varied role where you'll spend time serving customers, handling enquiries, supporting warehouse activities and helping to grow sales by building strong customer relationships.
What you'll be doing
- Serving customers in person and over the phone.
- Helping customers find the right products for their needs.
- Promoting products, offers and sales opportunities.
- Processing orders, enquiries and quotations accurately.
- Building relationships with new and existing customers.
- Supporting with deliveries, warehouse duties and branch administration.
- Handling customer queries and helping to resolve any issues.
- Supporting the branch team with day-to-day tasks.
What we're looking for
- Experience in a customer service, sales, retail or trade counter role.
- Friendly and confident communication skills.
- A positive, customer-focused attitude.
- Comfortable using computers and handling basic administration.
- Good organisation skills and attention to detail.
- Able to work on your own and as part of a team.
- Comfortable working in a busy environment.
- Knowledge of flooring products or the flooring industry is not essential, but would be an advantage.
Why join us?
You’ll be part of a friendly, supportive team in a role where no two days are the same. We offer ongoing training, opportunities for growth, and a chance to make a real impact with our customers.
What’s on offer
Financial benefits: Employee discount on flooring products, Company pension plan; Shopping/discount vouchers; FlexEarn – Flexible Pay on Demand; death in service cover of 3 x annual salary; Bike2Work scheme.
Reward and recognition: Star awards (monetary prize); star of the month scheme; long service awards.
Work-life balance: 25 days’ holiday PLUS bank holidays; option to buy + 3 days holiday; long service holidays.
Health and wellbeing support: Employee assistance programme; 24/7 medical/GP helpline; healthcare support; mental health first aider scheme; healthcare cash plan.
Practical support: Free on-site parking; workwear and PPE provided.