Customer Service Specialist
| Company: | Bagnall & Morris (Waste Services) Ltd |
|---|---|
| Hours: | Full-time |
| Location: | Bromborough, Wirral, CH62 4SQ |
| Working pattern: | On-site |
| Job type: | Permanent |
| Posting date: | 13 Oct 2026 |
| Closing date: | 12 Nov 2026 |
Summary
Customer Service Specialist
Department: Customer Contact Centre
Reports to: Contact Centre Manager
Location: Bromborough
Hours: 08:30-17:00, Monday-Friday
Role Overview
At Panda, we value waste. We are looking for a Customer Service Specialist to join our Customer Contact Centre team.
This role is the first point of contact for customers who get in touch with Panda by phone, email and Live Chat. You will help customers with queries about their waste services, resolve issues, provide clear information and support customers in using our digital tools and services.
This is a great opportunity for someone who enjoys helping people, solving problems and working in a busy, customer-focused environment. Full contact centre training will be provided, so previous contact centre experience is not essential.
Key Responsibilities
As a Customer Service Specialist, you will:
Handle inbound customer contacts through Panda’s contact centre phone lines, email and Live Chat
Provide accurate information and support customers with service-related queries
Guide customers through Panda’s digital tools, online services and processes
Manage customer complaints with empathy, ownership and professionalism
Maintain and update customer account records accurately in line with company procedures
Record actions taken and ensure customer information is kept up to date
Identify opportunities to improve the customer experience and share feedback with the wider team
Advocate for and educate customers on digital tools and self-service options
Work in line with relevant waste, service and compliance requirements
Support the wider contact centre team to deliver a professional, consistent and helpful service
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