Network Rail - Customer Service Assistant- Lime St - Liverpool


Company:	Brook Street
Salary:	£15.09 to £15.09 an hour
Hours:	Full-time
Location:	Liverpool, L1 1JD
Job type:	Temporary
Posting date:	13 Oct 2026
Closing date:	20 Oct 2026

Apply for this job

Summary

Customer Service Assistant (Station Security & Safety Support)

Location: Liverpool

If you enjoy being the calm, visible point of contact for people on the move, this is a brilliant opportunity to join a 24/7 station environment where your presence genuinely makes a difference. Our Client is hiring for a reputed client for a long-term sickness cover role-full of variety, responsibility and opportunities to build trust with customers and partners every day.

What you'll be doing:

* Be a highly visible point of contact for station users, providing customer service to visitors, contractors, retailers, train operators and customers travelling through the station

* Complete regular station checks, including contractor compliance, security, safety and equipment-then complete the relevant paperwork for audit purposes

* Respond to and record emergencies and incidents involving the public and industry partners, as required

* Act as a clear contact for reporting faults across the station, maintaining appropriate records and helping review and close actions

* Proactively assist customers and provide clear information throughout the station

* Check contractors have relevant risk assessments and method statements before issuing Permit to Work

* Support plans to prevent and manage criminal activity on the station, working with customers, external authorities and regulators to discourage unauthorised entry or remaining

* Identify hazards or unsafe conditions and ensure they're reported correctly

* Carry out allocated duties within Emergency Plans

What you'll bring:

* A customer-first approach with confidence communicating clearly with a wide range of people

* A careful, responsible mindset-comfortable following procedures and completing paperwork accurately

* The ability to stay alert and professional in busy, fast-moving situations

* A proactive attitude to spotting issues early and acting appropriately to keep others safe

Additional information:

* Shift work is required across a rotation (including nights, weekends and bank holidays)

* 35 hours per week; role covers long-term sickness

* Earliest shifts start 7am-2pm, evenings 2pm-9pm, and late/night 9pm-7am

* Must be willing to work within a 24/7 operation

Ready to be the friendly face people rely on at the station? Apply now and take the next step with a role where you'll see the impact of your work every day.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Apply for this job