IT Technician


Company:	The Thinking Schools Academy Trust
Salary:	£30,871 to £35,620 a year
Hours:	Full-time
Location:	Rochester
Working pattern:	Field-based
Job type:	Permanent
Posting date:	13 Oct 2026
Closing date:	25 Oct 2026

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Summary

An exciting opportunity has arisen for an IT Technician to join our IT Team (Thinking Technology) within our Kent West Hub, consisting of All Faiths Children’s Academy, Cedar Children’s Academy and Gordon Children’s Academy, Maritime Academy,

Rochester Grammar School and Colchester Royal Grammar school. You will be based at one site but should be flexible to travel when needed to any of the above.

Reporting to the Regional Technology Manager, you will work constructively with colleagues working in Thinking Technology and third-party suppliers to ensure that ICT services are supported effectively and to a high standard for the benefit of teaching, learning, administration and management.

As our IT Technician you will:

Respond both orally and in person to customer comments and complaints, resolving them where possible, escalating as appropriate.

Be calm under pressure, adjusting to changes in work priorities based on conflicting operational need, maintaining a positive customer engagement.

Be approachable, communicating with customers ranging from students, staff, directors, governors, guests, and suppliers and contractors, responding to a range of issues and requests.

Manage the day-to-day tickets in the helpdesk for your school and help others in the hub when needed.

Provide in-depth fault resolution/troubleshooting updates on tickets resolving issues where appropriate.

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