Patient Appliances Office Manager | Liverpool University Hospitals NHS Foundation Trust


Company:	Liverpool University Hospitals NHS Foundation Trust
Salary:	£28,392 - £31,157 per annum
Hours:	Full-time
Location:	Liverpool, L9 7AL
Job type:	Permanent
Posting date:	13 Oct 2026
Closing date:	12 Nov 2026

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Summary

Patient Appliances at Aintree Hospital is a busy department supporting orthotics provision to inpatients, outpatients and varied clinics. The admin team work collaboratively with Orthotists, wider clinical teams and our current orthotics provider, Peacocks Medical Group, to deliver high quality care to all service users.

This B4 role involves responsibility for daily management of the team and department including sickness monitoring and annual leave planning. You will lead on collating information to support review of performance and waiting lists, escalating issues to management and PMG reps. You will be the initial point of contact for clinical colleagues, suppliers, patients and carers and will provide management of patient concerns. A key role is ensuring the accuracy of invoicing and raising any issues as appropriate.

You will also support the day to day running of the department. This will comprise various tasks including, but not exclusively, reception duties, answering phones, booking appointments, sending out goods and general office based admin work.

The ideal candidate will be someone who can work as part of an experienced team, using initiative to plan own workload and support the team as required. You will ensure high standards of communication with patients, visitors and colleagues. You will be supported in your role by the Therapy Lead and the wider Therapies Admin team and work collaboratively with the Orthotics team at Broadgreen.

Manage waiting list/appointing patients and adjusting clinic times as necessary, with minimal direction, following department protocol

Receive telephone and personal enquires on behalf of consultants, other staff, other hospitals, management, suppliers and patients. Exercise independent judgement and initiative based on acquired knowledge when problems arise.

To develop close working relationships with managers/ multidisciplinary teams, to co-ordinate staff to ensure the effective ordering and control of all stock and non-stock items required by the directorate

To check for any discrepancies or anomalies on goods received and to either resolve these matters with accounts payable department or refer them to the Unit Manager/Directorate Manager for further action

Perform risk assessment for the unit and make recommendations to the Unit Manager/ Directorate manager

Deal with patient complaints positively and sympathetically ensuring that they are referred to the appropriate hospital department without delay. In addition, where clinical staff are required to respond to complaints, ensure that the necessary information is pulled together without delay in order to facilitate an early reply

Collect data for use in audit and performance monitoring and present to management team

Keep an accurate record of staff annual Leave, duty rotas, sickness and absence.

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women’s, visit theircareers page.

Please see attached job description and person specification for further details and requirements of this role.

This advert closes on Tuesday 27 Oct 2026

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