Advice Line Advisor (Household Support & Advice Team) - Customer Hub - 16849_1791816933
| Company: | The City of Edinburgh Council |
|---|---|
| Salary: | £30,188 to £34,452 a year |
| Hours: | Full-time |
| Location: | Edinburgh, EH1 1YJ |
| Working pattern: | On-site |
| Job type: | Permanent |
| Posting date: | 12 Oct 2026 |
| Closing date: | 26 Oct 2026 |
Summary
Advice Line Adviser - Household Support & Advice Team
Customer Hub
Salary: £30,188 - £34,452
Hours: 36 per week, 52 weeks per year
An exciting opportunity has arisen for an Advice Line Advisors to join the Household Support and Advice service.
Contributing to the council's prevention and early intervention approaches to addressing poverty and homelessness, you will be part of a wider service area seeking to develop, deliver, and improve integrated services to individuals and households. Being part of a front-door, access Team, you will often be the first point of contact a citizen has with Household Support and Advice provision. You will be responsible for providing initial advice and guidance on benefits, debt and welfare rights, and assessing if more specialist intervention is required.
You will be a multi-tasker, have good organisational skills, and someone who can communicate with a broad range of individuals and groups, verbally and in writing.
Some knowledge of the UK and Scottish benefit systems, debt and welfare rights advice, homelessness and housing would be an advantage. A passion for helping people, an attitude of care and compassion and wanting the best for those who are vulnerable, along with good verbal and written communication, is essential. On job training will be provided. We value continuous professional development so a commitment to your on-going learning and development is expected.
If you are looking for a new challenge and want to be part of unique and innovative approaches to delivering integrated Income Maximisation, Money Advice and Housing Support provision to address poverty and homelessness, this could be the role for you.
The preferred candidate will be required to undertake a Disclosure Scotland application.
If you wish to speak about the role and want more information, contact Scott Watson at scott.watson@edinburgh.gov.uk
We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care experienced people, carers and LGBT+ people across all levels of the organisation, all of whom are currently underrepresented. All applicants will be considered fairly based on skills and experience. Disabled and care-experienced applicants who meet the minimum job criteria will be guaranteed an interview.
Find out more about our commitment to equalities
https://www.edinburgh.gov.uk/work-us/inclusive-edinburgh/4
As part of our goal to improve organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure we're recruiting the best people. We're interested not only in your skills and experience but also in your approach to work. Therefore, part of our interview process will be an assessment of how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.
You can find out more on Our Behaviours web page
Our Behaviours - The City of Edinburgh Council
Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.
Happy to talk flexible working.
Follow us on X at @edincounciljobs
View
Advice Line Adviser - Household Support & Advice Team Job Description
View
Advice Line Adviser - Household Support & Advice Team Person Specification
Related jobs
Team Leader (Household Support) - Waverley Court - 17018_1792745567
£40,501 to £47,639 per year
The City of Edinburgh Council
Edinburgh
On-sitePermanentFull timeEarly Years Practitioner - Moffat EYC - 16934_1792485028
£30,188 to £34,452 per year
The City of Edinburgh Council
Edinburgh
On-sitePermanentFull timeHousing Officer (Rent Escalation) - South East Locality Office - 16969_1792510834
£34,452 to £40,501 per year
The City of Edinburgh Council
Edinburgh
On-sitePermanentFull time