Key Account Manager
| Company: | Mitie |
|---|---|
| Salary: | Not specified |
| Hours: | Full-time |
| Location: | KT9 1EU |
| Job type: | Permanent |
| Posting date: | 12 Oct 2026 |
| Closing date: | 11 Nov 2026 |
Summary
Job Purpose Summary
To professionally represent the Company's brand and successfully identify and engage with both new and existing customers to promote and solution sell maintenance packages. Ensuring achievement of an agreed target and promoting retention.
A Service Business Consultant is responsible for growing the FAFS portfolio of recurring maintenance contracts across all disciplines.
Key Duties and Responsibilities
-To produce and manage a Customer Account Development Plan to maintain or increase levels of business.
-Attend regular account meetings with designate clients providing timely monthly KPI reports together with an executive summary based upon the data you are submitting
-Effectively manage the customer expectations - supporting the business and escalating areas of concern through designated channels. To ensure there are no surprises for either the customer or the business in terms of all elements of service delivery.
-Ensure Client specific contractual KPI's are achieved.
-To ensure all quotations are provided in a timely manner
-Ensure Account Manager monthly KPI's are achieved and monthly order targets are met or exceeded.
-To represent the Company in a professional manner at all times
-Be continually aware of the changes in legislation & product development, presenting these as appropriate in monthly account meetings.
-Provide reliable sales forecasts to the Sales Manager on a monthly basis
-Provide a monthly account status summary report
-To assist credit control in managing debt within agreed payment terms and credit limits
-To build and retain long term customer relationships
-To engage with new clients and promote FAFS services across all disciplines and revenue streams.
-Continue to assist with certain DRS elements as required by the business short term.
Person Specification
-Must possess Energy, Drive and Enthusiasm
-Consistently achieve Order targets.
-Excellent communication skills
-Highly organised and structured
-Able to develop account strategies to maximise sales opportunities
-Focused on delivering highest levels of customer service
-Experienced in negotiating and advising on Fire & Security solutions
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