TNBI Health Hub Lead
| Company: | NHS Jobs |
|---|---|
| Salary: | from £16 an hour |
| Hours: | Full-time |
| Location: | Hove, BN3 1AE |
| Job type: | Permanent |
| Posting date: | 12 Oct 2026 |
| Closing date: | 26 Oct 2026 |
Summary
Care Pathways Leadership Train, support and oversee the TNBI Health Hub team in general, and its care coordinator team members in particular, with the following goals in mind: Providing appointments, follow ups, referrals, and agreed pathway actions, ensuring processes are in place so that clinicians, support staff and patients all understand the next steps in each individual care pathway. Ensuring the TNBI Health Hub team tracks patients through TNBI care pathways and proactively identifies outstanding actions, delays or gaps in follow up. Escalating clinical questions, prescribing queries, safeguarding concerns or changes in a patients health to the Clinical Lead or other appropriate clinician. Supporting continuity between the patient, WellBN clinicians, pharmacy teams and external or specialist services. Also, Participating in the induction and ongoing supervision of clinical TNBI Health Hub team members Patient Communication & Experience Train, support and oversee TNBI Health Hub team members with the following goals in mind: Providing clear, accessible non-clinical information about the TNBI service, appointments, processes and available support. Communicating sensitively and respectfully, using patients correct names, pronouns and preferred methods of communication. Helping patients navigate services and understand how to access appropriate clinical, community and specialist support. Continually working to improve the accessibility of the service, including for patients with unmet access needs and/or disabilities requiring specific support. Gathering patient feedback and identify recurring themes or barriers to access for discussion with the Clinical Lead TNBI. In collaboration with the Group Consultations team, create and maintain a Group Consultations offering targeted at TNBI patients. As well, Oversee the TNBI Health Hub email inbox. Administration, Records & Information Train, support and oversee TNBI Health Hub team members with the following goals in mind: Maintaining accurate, timely and confidential patient records, documenting contacts, actions and outcomes in accordance with WellBN procedures. Supporting the management of TNBI waiting lists, recalls, searches, registers and pathway tracking systems. Preparing and process correspondence, referrals and supporting documentation as required, ensuring actions are completed and followed through. Support the collation of service activity, outcome and patient experience information for audit, reporting and service improvement. Governance, Safety & Escalation Work within agreed TNBI SOPs, pathways, information governance requirements and defined boundaries of the Lead role. Identify and promptly escalate clinical risk, safeguarding concerns, complaints, incidents or delays in care to the appropriate lead. Co-ordinate audits, quality improvement reviews, CQC readiness assessments and reviews of pathway compliance by maintaining reliable records and evidence. Assist the GP partners and Clinical Lead - TNBI in any ongoing investigation(s) into the surgerys past or present gender affirming care. Multidisciplinary Working Work closely with the Clinical Lead TNBI and wider multidisciplinary team to support co-ordinated and efficient care. Plan and attend relevant TNBI meetings or huddles, contribute updates on pathway actions and follow through agreed administrative actions. Build effective working relationships with internal teams, external NHS services and third sector organisations relevant to TNBI patient care and wellbeing. Proactively foster TNBI Health Hub team members resilience and wellbeing, as well as their professional development. Service Development & Patient Advocacy Proactively engage in capacity planning for the TNBI Health Hub team. Support implementation of improvements to TNBI pathways, patient information and administrative processes. Identify practical opportunities to improve patient experience, access, communication and pathway efficiency. Support the development and maintenance of patient resources, templates, standard communications and service information. As part of the Hubs outreach programme, seek out and maintain Locally Enhanced Service (LES) or other similar partnerships with ICBs. Oversee the development of training programmes and modules targeted at GP surgeries and other clinical bodies in our ICB and beyond, with a view to generate revenue for the practice but also to share knowledge about best practices. Remain in contact with, and up to date on changes to, Gender Identity Clinics, ICBs and other specialized TNBI-focused clinics across the UK to ensure our processes interact correctly and to gather and share information about best practices. Keep abreast of local and national developments that can impact TNBI health, and update the Hub Team regarding any developments that are likely to impact patients and/or the teams work. Provide internal training within WellBN on the barriers and inequalities (both systemic and interpersonal) faced by TNBI people within healthcare settings and in society at large, and the strategies that can be put in place to address these. Equality, Inclusion & Professional Development Champion respectful, inclusive and non-discriminatory care and contribute to a welcoming experience for TNBI patients. Maintain appropriate knowledge and training relevant to TNBI inclusion, care co-ordination, safeguarding, confidentiality and the boundaries of the role.