Social Welfare Adviser


Company:	Citizens Advice Gateshead
Salary:	£25,880 to £26,607 a year
Hours:	Full-time
Location:	Gateshead, NE8 1BG
Working pattern:	Hybrid - 3 days remote
Job type:	Permanent
Posting date:	12 Oct 2026
Closing date:	23 Oct 2026

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Summary

Are you an excellent communicator with a passion for helping others? We have the perfect opportunity !

About the role

As a Social Welfare Contact Centre Adviser, you will join one of our teams providing social welfare advice to local residents. You will play a key role in our mission to promote equality and social change.

What you'll be doing

You will handle inquiries primarily through phone contact offering tailored advice on a wide range of social welfare issues including welfare benefits, employment, money advice, community care, energy, and housing. We are seeking someone with experience in advising on complex issues. We will provide you with training so you are able to gain the knowledge you will require to excel in this role.

Your commitment to our charity’s values will be vital in providing the best possible support to our clients.

Suitable candidates will be invited to a meet the team day experiencing first hand what we do! If you have the skills to provide exceptional advice and support through various channels we would love to find out what you would bring to the role.

START DATE: 30th November 2026

HOURS: Full time/Part time will be considered. Hours worked Monday - Sunday to support 7-day service

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