Bank Complex Care Officer | Central London Community Healthcare NHS Trust


Company:	Central London Community Healthcare NHS Trust
Salary:	£19.68 Basic pay + HCAS + 12.07% Holiday pay
Hours:	Part-time
Location:	London, NW1 5JD
Job type:	Permanent
Posting date:	12 Oct 2026
Closing date:	12 Nov 2026

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Summary

Complex Care officer works with the Head of Complex Care to ensure the operational management of the service.

The key responsibilities of the post are to provide a high-quality administrative support to the Head of Complex Care, and staff supporting Adults with complex Mental Health, complex Children and Young People, Adults with Learning Disabilities and Autistic Adults.

The key responsibilities of the post are to provide a high-quality administrative support to the Head of Complex Care, and associated reviews / panels and meetings.

In working closely with other programme and team colleagues, you will be expected to:

• Provide administrative support to the programme of work being undertaken;

• Ensure effective, high-quality project support and reporting;

• Actively engage and work collaboratively with colleagues and partners.

All team members will be expected to work flexibly across the teams as and when required, and as the Directorate requires and actively encourages cross-working.

The Complex Care Officer acts as a route for communication between managers, clinicians and practitioners in health and care providers, local authorities etc. and engage with them over sensitive and complex issues.

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Where required, to support the smooth running of the Mental Health Complex Care Team this could include the convening and administration of placement panels/ meetings and other functions as required.

Maintain good communication links with teams to ensure meetings are well prepared and executed on a timely basis.

Able to produce accurate, clear high-quality minutes from meetings where clinical and technical language is often used and is important to record accurately.

Able to communicate and follow up on decisions in a timely, accurate and effective way, helping to problem solve issues in a customer friendly manner.

Ensure that all steps are taken to prevent the possible deterioration of patients who are then at risk of hospitalisation and placement breakdown, through the use of the Dynamic Support Registers, CETRs, CTRs and LAEPs, and CPA meetings to facilitate Hospital discharges. Also to facilitate individual funding requests to support those with complex needs in the community.

We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.

What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life’s most important moments.

Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.

We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.

Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trust’s values of Accountability, Inclusion, Compassion, and Empowerment.

This advert closes on Monday 26 Oct 2026

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