Medical Secretary


Company:	NHS Jobs
Salary:	Negotiable
Hours:	Full-time
Location:	Smethwick, B67 5PU
Job type:	Permanent
Posting date:	10 Oct 2026
Closing date:	24 Oct 2026

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Summary

The medical secretary's role is to assist referring clinicians with processing patient referrals, to obtain results/information as necessary, and carry out other administrative tasks for the surgery. Main duties of the job Type letters, reports and associated documentation as required and within the specified timescales as appropriate Liaise with external agencies such as hospitals and community services, ensuring referrals are processed efficiently Manage all enquiries in an effective manner Process incoming letters/emails/messages as requested within a timely manner Scan documentation and attach scanned documents to patients healthcare records Process referrals using the electronic referral system (ERS) Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Manage all administrative queries as necessary Conduct clinical system searches as requested Adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children Participate in local initiatives to enhance service delivery and patient care Produce meeting agendas and record the minutes of meetings Support and participate in shared learning Process requests for information i.e., SAR, insurance/solicitors letters and DVLA forms Accurately input and code SNOMED CT data on the clinical IT system

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