Student Services Officer (Music Specialist)


Company:	eTeach UK Limited
Salary:	FTE £27,300 salary (actual PTE £22,491 salary)
Hours:	Full-time
Location:	London, E17 5QJ
Working pattern:	On-site
Job type:	Contract
Posting date:	9 Oct 2026
Closing date:	8 Nov 2026

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Summary

Job summaryAs part of the student services team, you will have a crucial role in ensuring that all learners at BCT have a fully supported and positive experience throughout their time with us. The role of student services curriculum support tutor is varied and supported by the whole student services team. Members of the team need to be organised, methodical, punctual and passionate about helping learners develop their vocational and life skills.Essential qualificationsMaths and English GCSE Grade 4/C or equivalent (Level 2)Degree/relevant qualification in the subject area (Music Production and/or Performance)Experience in education/welfareEssential skills

Willingness to participate in further training and development opportunitiesSignificant organisational and administrative skills, supported by a proficiency with ICTExcellent verbal and written skills, including telephone manners, diplomacy and confidentialityExcellent interpersonal skills and solution focused approach to professional relationshipsAbility to work in a demanding environment, meeting deadlines by prioritising/delegatingStrong listening skills and the ability to deal with sensitive situations with integrityAbility to work as part of a team and demonstrate initiativeFlexible, motivated and committed to high standard of workingGood attendance and punctualityResilient, determined to achieve goals and committed to the ethos of BCTGeneral Student Services responsibilitiesResponding effectively to incoming enquiries via telephone and email (parents, carers, local authorities, students etc.)Student welfare and Information advice and guidance as requiredWorking within the student services hub as per timetablePastoral supportAssisting with invigilation duties during exams periodsSupport Student Services Manager with student induction packs, medical forms and updating Arbor appropriately for the new academic yearSupport Student Services Manager to provide student and parent/carer updatesManaging Breakfast club on allocated daysSupport with college-wide events such as National Careers Week, Mental Health Week and End of Year ShowcasesAd Hoc Admin as required.Job Specific ResponsibilitiesAttendance phone calls and emails for your cohort every morning and afternoonTracking of engagement with student services/issue /outcomeTracking of attendance and disciplinary to support learners in overcoming their barriers to learningAttendance once a month at curriculum team meetingsCover vocational sessions within area of specialism. In the event of this you will be provided with the lesson plan and related resources and will receive overtime (as agreed with your line manager prior to request for overtime) to enable you to complete usual duties.To provide specialist vocational support to students and tutors in your curriculum area as required.To provide support during college events in line with vocational specialism.Support Student Services Manager and/or Curriculum Manager with pastoral meetings and interventions where required.Staff benefitsCompany pension schemeHealthcare cashbackBike-to-work schemeProfessional opportunities development availableStaff social eventsInterest-free emergency or career development loansFree on-site lunches during term-timeEmployee assistance programmeSalary and days of work35 hours across 5 days a week for 38 weeks per yearThis is a fixed-term position until Jul 2027Start Date ASAPPro rata of FTE £27,300 salary (actual PTE £22,491 salary)How to applyPlease apply on our site or through FE Jobs.

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