Member Insights and Operations Officer


Company:	NHS Jobs
Salary:	from £26,043 a year
Hours:	Full-time
Location:	Westminster, London, SW1P 3HZ
Job type:	Permanent
Posting date:	9 Oct 2026
Closing date:	21 Oct 2026

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Summary

Contribute to the delivery of key projects, related to member engagement, recruitment and retention, including member visits, insight calls and membership renewals process, building excellent relationships with colleagues across multiple teams. Drafting reports and briefings on member insights, engagement, visits and membership renewals using excel, CRM, PowerPoint and other systems to highlight trends and issues, including creating graphs and tables to share data and support decision making. Manage shared mailboxes with a customer-focused approach ensuring timely and accurate responses and a positive experience for members and prospective members, and maintaining relevant membership records. Take notes of meetings and events, sharing intelligence across the organisation where appropriate, and providing general administrative support across the department for example managing subscriptions, raising purchase orders, setting up new suppliers and organising team meetings. Carry out routine CRM updates including monitoring email bounce-backs, responding to alerts about contact changes and liaising with members and colleagues across Networks and comms to ensure details are accurate. Support when required any logistics for forums and events as part of the wider team, including drafting communications and on-the-day support for online or face-to-face sessions (typically in London).

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