Referral Officer


Company:	Nacro
Salary:	from £26,807 a year
Hours:	Full-time
Location:	Leeds
Working pattern:	On-site
Job type:	Permanent
Posting date:	9 Oct 2026
Closing date:	8 Nov 2026

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Summary

Referral Officer

Salary: £26,807 Per Annum

Contract: Full Time – Permanent

Working Hours: 37.5 Hours Per Week

Location: Leeds

Leeds Harehills (Office Based)

DBS requirement: Enhanced DBS check and MOJ Security Clearance required

This role does not offer eligibility for visa sponsorship.

This role offers a starting salary within Nacro’s pay structure of £26,807 Entry with expected progression to £27,477 Established within the first year, subject to meeting clear criteria and performance standards, with further pay progression available in the future. Nacro’s pay framework provides transparent progression points and supports ongoing professional development and career growth

We are Nacro, we believe that everyone deserves a good education, a safe and secure place to live, the right to be heard, and the chance to start again, with support from someone on their side.

That’s why our housing, education, justice, and health and wellbeing services work alongside people to give them the support and skills they need to succeed. And it’s why we fight for their voices to be heard and campaign together to create lasting change.

We see your future, whatever the past.

This role is part of the Community Accommodation with Support, Tier 2 (CAS-2) programme, directly commissioned by the Ministry of Justice and operating nationwide across England and Wales.

Community Support Service – Tier 2 (CAS-2): Nacro's Community Support Service commissioned by the Ministry of Justice, provides vital accommodation and support alternatives to custody. Our team offers flexible, holistic support to residents, helping them secure stable housing post-placement. This role is an excellent gateway to criminal justice and housing professions. Discover more about Nacro here https://www.nacro.org.uk/

About the Role:

The Role of Referral Officer is integral to the success of the service and sits within the Referral Team at our new offices in Leeds. The Referral Centre is the initial point of contact for all CAS-2 related enquiries.

The Team is responsible for processing referrals which are received from stakeholders, such as prison, probation and court and making the decision regarding an individual’s suitability and eligibility for placement into the service and liaising with those referrers mentioned above.

This role provides an excellent springboard into other criminal justice professions including experience of working with a range of criminal justice agencies.

Key Responsibilities:

Process referrals received from referrers.

Maintain accurate records, analysing and flagging any anomalies to the Referral Lead in line with policies and procedures.

Make time sensitive decisions regarding the placement of a potential resident in conjunction with support colleagues and managers and in line with contractual and internal policies.

Assess appropriate placements in sensitive addresses with more complex criteria, whilst making defensible decisions on referral suitability and documenting any additional risk.

Key Skills, Experience and Knowledge

Understanding and Commitment to the Nacro’s Values.

Knowledge of the issues affecting people in contact with the Criminal Justice System and/or people experiencing homelessness...

Ability to develop person centred support and move on planning

Skilled at working with a range of IT packages, including client management systems

Ability to work as part of a team

About you:

Experience working within a support or care setting, and/or supporting vulnerable individuals with a range of needs, would be advantageous.

Experience in risk assessment, or a sound understanding of risk assessment and risk management principles within a support or care environment

Click here to view the Role Profile

Click here to view the Candidate pack

Nacro is fair and inclusive employer

At Nacro, we believe in the power of a diverse and inclusive team. We are a Ban the Box employer and welcome applications from people of all backgrounds, including those with criminal records. Convictions are not discussed at application stage and will only be considered later if relevant to the role, assessed fairly, proportionately and confidentially. For advice, contact our confidential Criminal Record Support Service on 0300 123 1999 or helpline@nacro.org.uk.

Essential requirements

Referral Officer Salary: £26,807 Per Annum Contract: Full Time – Permanent Working Hours: 37.5 Hours Per Week Location: Leeds Leeds Harehills (Office Based) DBS requirement: Enhanced DBS check and MOJ Security Clearance required This role does not offer eligibility for visa sponsorship. This role offers a starting salary within Nacro’s pay structure of £26,807 Entry with expected progression to £27,477 Established within the first year, subject to meeting clear criteria and performance standards, with further pay progression available in the future. Nacro’s pay framework provides transparent progression points and supports ongoing professional development and career growth We are Nacro, we believe that everyone deserves a good education, a safe and secure place to live, the right to be heard, and the chance to start again, with support from someone on their side. That’s why our housing, education, justice, and health and wellbeing services work alongside people to give them the support and skills they need to succeed. And it’s why we fight for their voices to be heard and campaign together to create lasting change. We see your future, whatever the past. This role is part of the Community Accommodation with Support, Tier 2 (CAS-2) programme, directly commissioned by the Ministry of Justice and operating nationwide across England and Wales. Community Support Service – Tier 2 (CAS-2): Nacro's Community Support Service commissioned by the Ministry of Justice, provides vital accommodation and support alternatives to custody. Our team offers flexible, holistic support to residents, helping them secure stable housing post-placement. This role is an excellent gateway to criminal justice and housing professions. Discover more about Nacro here https://www.nacro.org.uk/ About the Role: The Role of Referral Officer is integral to the success of the service and sits within the Referral Team at our new offices in Leeds. The Referral Centre is the initial point of contact for all CAS-2 related enquiries. The Team is responsible for processing referrals which are received from stakeholders, such as prison, probation and court and making the decision regarding an individual’s suitability and eligibility for placement into the service and liaising with those referrers mentioned above. This role provides an excellent springboard into other criminal justice professions including experience of working with a range of criminal justice agencies. Key Responsibilities: Process referrals received from referrers. Maintain accurate records, analysing and flagging any anomalies to the Referral Lead in line with policies and procedures. Make time sensitive decisions regarding the placement of a potential resident in conjunction with support colleagues and managers and in line with contractual and internal policies. Assess appropriate placements in sensitive addresses with more complex criteria, whilst making defensible decisions on referral suitability and documenting any additional risk. Key Skills, Experience and Knowledge Understanding and Commitment to the Nacro’s Values. Knowledge of the issues affecting people in contact with the Criminal Justice System and/or people experiencing homelessness... Ability to develop person centred support and move on planning Skilled at working with a range of IT packages, including client management systems Ability to work as part of a team About you: Experience working within a support or care setting, and/or supporting vulnerable individuals with a range of needs, would be advantageous. Experience in risk assessment, or a sound understanding of risk assessment and risk management principles within a support or care environment Click here to view the Role Profile Click here to view the Candidate pack Nacro is fair and inclusive employer At Nacro, we believe in the power of a diverse and inclusive team. We are a Ban the Box employer and welcome applications from people of all backgrounds, including those with criminal records. Convictions are not discussed at application stage and will only be considered later if relevant to the role, assessed fairly, proportionately and confidentially. For advice, contact our confidential Criminal Record Support Service on 0300 123 1999 or helpline@nacro.org.uk.

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