Mailroom & Delivery Clerk
| Company: | ISS Facilities Services |
|---|---|
| Hours: | Full-time |
| Location: | London, EC2R 8AH |
| Working pattern: | On-site |
| Job type: | Permanent |
| Posting date: | 9 Oct 2026 |
| Closing date: | 8 Nov 2026 |
Summary
Mailroom & Delivery Clerk
Contract: Government
Location: London, EC2R 8AH
Hours of work: 35
Contract Type: Permanent
We are seeking a Mailroom & Delivery Clerk to run the day-to-day post and delivery service within a secure corporate environment.
The successful candidate will receive, security-check, sort and distribute post and courier deliveries, prepare outgoing mail, and support the smooth operation of mailroom services.
Job Description
Working as part of the Front of House/service team, you will also assist with loading bay activities, room set-ups, furniture moves, and site deliveries using the site van.
This is not purely a warehouse or mail-sorting position and requires strong customer service and communication skills.
Key Responsibilities
Receive and process all incoming post, parcels and courier deliveries.
Carry out security checks and X-ray screening of incoming items.
Sort and distribute incoming mail accurately to the relevant departments.
Scan specified correspondence into digital document management systems.
Complete scheduled internal mail runs, including the handling of sensitive documentation.
Collect outgoing post and parcels and prepare items for dispatch using franking machines and Royal Mail services.
Arrange and process UK and international courier shipments using systems such as DHL and FedEx.
Support loading bay operations, including receiving larger deliveries, room set-ups, furniture moves, and site delivery runs using the site van.
Professional and Personal Competencies/Qualifications
Strong customer service experience, ideally within a corporate, facilities, workplace or other professional environment.
Excellent face-to-face and telephone communication skills.
Comfortable carrying out a role involving physical mail handling, deliveries and the movement of goods.
Strong attention to detail and accuracy.
High level of integrity and discretion when handling confidential or classified material.
Proactive, practical and problem-solving approach.
Ability to investigate and resolve delivery issues and discrepancies.
Full driving licence required.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
