Payroll and Pension Manager


Company:	NHS Jobs
Salary:	£39,959 to £48,117 a year
Hours:	Full-time
Location:	Plymouth, PL6 5DH
Job type:	Permanent
Posting date:	9 Oct 2026
Closing date:	25 Oct 2026

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Summary

Main Duties and Responsibilities To be the Lead Subject Matter Expert and deal with complex queries. This will involve analysing, investigating and resolving complex queries by making calculations and determining the action to resolution. Provide advice and guidance to managers and employees both within the department and trust relating to all matters. Assist Shared business Services in providing a professional service to all staff. To manage the Payroll and Pension Team. To complete recruitment, induction training, staff development reviews, personal development plans, and monthly one-to-one meetings, including performance management of staff to ensure employees reach their full potential and achieve the performance standards required in accordance with LSW policy. To manage and support the Payroll and Pension Team giving guidance as necessary to ensure the smooth working of the department ensuring the departments workload is distributed amongst staff in the most effective way. Lead and Support the Payroll and Pensions Teams in rolling out the new ways of working and ensuring compliance on an ongoing basis. To take the lead role, requiring specialist knowledge in pension legislation, interpreting, and implementing new or amended pensions related legislation. To co-ordinate training to payroll and pensions staff and others, as appropriate to ensure compliance. To collect, record and collate data for reporting on Key Performance Indicators (KPIs) and internal measures to support services provided in the SLA and to investigate and explain variations and exceptions as applicable, taking corrective action to avoid irregularities and re-occurrence in future. Deal with complex issues, providing advice and guidance to managers and staff relating to payroll and pensions issues. Advising Clients of their obligation following changes to regulations ensuring information is disseminated accordingly. To work with SBS to ensure that both Payroll and Pensions functions integrate effectively and efficiently. To proactively facilitate the review of processes and procedures to ensure that all process and procedural notes are accurate and up to date and that they meet current legislation and customer requirements. To ensure that processes and procedures add value and remove waste steps to provide cost effectiveness. To progress e-business developments to ensure a streamlined, effective, and cost-efficient shared service for the local health community. To be the lead contact for the NHS Pensions Agency, ensuring the local service meets government standards. To co-ordinate and manage payroll and pension-related projects. To discuss, resolve and provide guidance to Team members when queries are escalated by staff. Respond to all enquiries, verbal or written, from management, trust employees, audit, or statutory bodies, timely and accurately, which may be sensitive or contentious requiring tact and diplomacy. Ensure representation of the teams as requested for special interest groups, staff induction where required, courses, meetings, and various project groups. To manage, administer and communicate local, national, and statutory requirements ensuring that they are implemented in a timely manner for both our staff and clients, including communications to the team to ensure they are appropriately informed. Undertake other duties commensurate with the banding as required and ensure Business Continuity of the service at all times. To ensure that the payroll service effectively delivers against all Service Level Agreements and meets its business objectives. Devise and review Service Level Agreements in collaboration with clients. Be the key contact for SBS and attend weekly and monthly performance meetings, raising and dealing with any escalations. Communication and relationship skills Communicates openly and confidently with a range of people. Influences and convinces others in a way that results in acceptance and agreement. Shapes conversations to ensure focus and understanding. Is a supportive listener. Produces written material, which is accurate, brief, and clear. A key part of the role will be communication with: HMRC, Pensions Agency, Internal Employees, Internal and External Auditors. A broad network of working relationships will be maintained. Communication will involve complex, sometimes confidential information and will require negotiation and diplomacy in dealing with complex, sensitive, or contentious information. Coaching, training, and annual staff development reviews will form part of this role. Acts with integrity, show energy and resilience, and maintain commitment in the face of setbacks and obstacles. Keeps difficulties in perspective and remains positive. Understands own strengths and limitations and is focused on self-development. Is genuine, approachable, open, and honest. Coordinates efforts and resources within and across teams to deliver goals. Recognises the importance of teamwork to achieve objectives. Creates an environment where people are motivated and encouraged to achieve. Brings in ideas, information, suggestions, and expertise from others outside and immediate team. Build strong team relationships between and across teams. Analytical and judgment skills Investigates and resolves complex pension and payroll queries. Analyses spreadsheet data and reports on pension processing and prepares reports on performance management information. Support team members with complex situations that require further assessment. Planning and organisational skills Utilises priorisation skills to maximise performance of the team to meet the targets set within the Service Level Agreement. Plans, organises, and implements system and process changes to continuously improve functionality of the team. Ability to use a lean methodology to make continuous improvements within the processes and procedures of the team to ensure a cost-effective service with an emphasis on use of electronic systems. Plans, allocates and manages workload to ensure completion, instigating processes, and practices to ensure the workload is completed. Physical skills Accurate and advanced keyboard skills to use Microsoft Office packages i.e., word, excel, and ESR. Attendance at meetings off-site The mental skills required for the post include concentration and flexibility to deal with several issues concurrently, dealing with email, telephone, office communicator and face-to face issues on a daily basis. Making judgments, planning, organising, communication and maintaining effective working relationships. Motivation of the team using negotiation, persuasion, empathising, and counselling skills. Please see supporting information for full Job Description and Person Specification.

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