HEAT Mentor


Company:	The Wise Group
Salary:	from £25,664 a year
Hours:	Full-time
Location:	Sunderland
Working pattern:	Hybrid - 4 days remote
Job type:	Contract
Posting date:	9 Oct 2026
Closing date:	25 Oct 2026

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Summary

Help households tackle energy hardship and build greater stability.

The Wise Group is expanding its Home Energy Advice Team (HEAT) service across Sunderland and South Tyneside. We're looking for people who can build trusted relationships with households experiencing fuel poverty, energy debt and wider financial pressures.

This is about more than providing energy advice.

Using the Wise Group's Relational Mentoring approach, you'll take time to understand people's circumstances, provide practical advice and advocacy, and help them navigate energy suppliers and other services to find solutions that make a lasting difference.

You'll work directly with people in their homes and communities, including at local events and drop-ins. You'll also build relationships with community organisations and partners, helping more households access the support they need.

You'll be confident working independently, managing your own caseload and using digital systems to record progress, outcomes and the difference our support makes.

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