Specialist Booking Officer, Band 3- Central Booking Office
| Company: | NHS Jobs |
|---|---|
| Salary: | £25,760 to £27,476 a year |
| Hours: | Full-time |
| Location: | Gloucester, GL1 3NN |
| Job type: | Permanent |
| Posting date: | 9 Oct 2026 |
| Closing date: | 25 Oct 2026 |
Summary
Monitor and manage waiting lists efficiently, ensuring compliance with Trust and clinical targets across all county-wide sites. Maintain and oversee the e-RS system to ensure data accuracy, promptly identifying and resolving any system errors. Provide patients, relatives, and carers with a supportive, informative, and efficient service. Optimise county-wide clinic capacity through effective management, including adjusting clinic schedules to balance new and follow-up appointments within clinical and wait time constraints. Allocate specialty capacity effectively, considering the clinical abilities and specialisms of the team, making decisions to balance capacity and demand for optimal resource use. Use expertise to supply service managers with timely information on capacity shortfalls, offering recommendations and solutions for reallocation where needed. Ensure prompt and efficient processing of referral letters, liaising with GPs and consultants as required. Manage the timely and accurate cancellation and rescheduling of clinics and appointments. Identify and escalate issues in internal and external processes that could impact the work of the Central Booking Office (CBO) to the appropriate team members. Adhere to various CBO and Trust-wide policies and procedures. Use tact and persuasive communication to encourage attendance for procedures, particularly with patients who may be anxious, distressed, or hold negative perceptions. Assess incoming inquiries or unexpected events, determining appropriate and timely actions, including booking appointments as necessary. Prioritise and manage own workload to ensure all tasks are completed within required timeframes. Undertake any additional duties relevant to the role as directed by the Line Manager. Provide departmental coverage during periods of absence or annual leave