Admin Officer (AO)


Company:	Brook Street
Salary:	£15.59 to £15.59 an hour
Hours:	Full-time
Location:	West End, EC4A 1DZ
Job type:	Temporary
Posting date:	9 Oct 2026
Closing date:	16 Oct 2026

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Summary

Admin Officer (AO) - Tribunal & Hearing Support

Location:

EC4A 1DZ

Additional information:

* Full-time, office-based role (Mon-Fri, 7:24am start; 37hrs/week)

* Pay: £15.59 per hour

Are you at your best when things need to run smoothly, people need clear guidance, and details matter? Our client is hiring an Admin Officer to provide administrative and procedural support, helping ensure tribunal hearings and customer interactions are handled efficiently, accurately and with care.

What you'll be doing:

* Support the end-to-end administration for tribunal/hearing activity, including preparing hearing documentation and case files

* Provide front-line user support through face-to-face conversations, incoming/outgoing telephone contact, and correspondence in different formats-signposting to the right services when needed

* Use service scripts and knowledge articles to deliver clear, consistent information (including to users with complex needs)

* Process work in line with standard operating procedures, meeting performance targets and maintaining service standards

* Manage scheduling and listing support, responding to urgent matters and helping coordinate efficient use of judicial time

* Handle jury service administration including selection, deferral, reassignment, attendance tracking, and processing related expenses and court fees

* Support enforcement procedures, including financial assessments and fine collection assistance, and produce basic statistical/financial reports

* Maintain accurate records with secure information management, complying with retention and data loss protocols

* Contribute to health and safety activities (e.g., PEEPs, facility checks, issue logging, key/safety governance under guidance)

What you'll bring:

* Confidence delivering customer service and communication with empathy, clarity and consistency

* Strong attention to detail for data entry, record-keeping and document handling

* Calm, professional judgement when dealing with complaints and helping prevent escalation

* Ability to follow processes and policies, including risk identification and appropriate escalation

* A practical, proactive approach to supporting hearings-before, during and after

If you're organised, customer-focused and ready to support tribunal hearings that truly matter, we'd love to hear from you. Apply today to be considered for this AO Admin Officer opportunity in London.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

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