Customer Intelligence Analyst


Company:	Richmond Housing Partnership (RHP)
Salary:	from £52,223 a year
Hours:	Full-time
Location:	London, TW11 8GT
Working pattern:	Hybrid - 1 day remote
Job type:	Permanent
Posting date:	9 Oct 2026
Closing date:	25 Oct 2026

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Summary

Who we’re looking for

We’re looking for a Customer Intelligence Analyst to help us understand our customers and make better, evidence-based decisions. You’ll work in our Innovation team alongside our Service Designer, bringing together qualitative and quantitative data to uncover customer needs, behaviours and expe-riences, and turning what you find into useful insight. That insight will help us shape future services and priorities, as well as improve how our services work today.

We're particularly interested in people who bring a user-centred mindset. You may have experience in customer insight, user research, behavioural research, design research or a related field. You’ll enjoy working collaboratively, bringing different perspectives and evidence together to build a shared under-standing of our customers.

When we're hiring, we look for people who connect with our KOSMIHC values:

• We know our stuff

• We make it happen

• We care

Feel a connection? If this sounds like you, click on apply now!

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