Customer Service Administrator
| Company: | Holt Recruitment Group Limited |
|---|---|
| Salary: | £28,000 to £28,000 a year |
| Hours: | Full-time |
| Location: | Poole, BH12 4NX |
| Working pattern: | On-site |
| Job type: | Permanent |
| Posting date: | 9 Oct 2026 |
| Closing date: | 5 Nov 2026 |
Summary
Customer Service Administrator
Salary: £28,000 per annum
Hours: 40 hours per week
Location: Poole
Our client is looking for a Customer Service Administrator to join their team and provide a high level of service to customers while supporting the wider business with day-to-day administration. This is a varied role suited to someone who is organised, confident communicating with customers and able to manage multiple tasks in a busy office environment.
Duties
- Handle incoming customer enquiries by telephone and email
- Make outbound calls to customers where required
- Respond to customer queries and resolve issues efficiently
- Manage and escalate complaints when necessary
- Maintain accurate customer information and update internal systems
- Process customer requests, quotations and orders
- Support engineers with diary planning, appointments and customer communication
- Liaise with different departments to ensure customer requirements are met
- Provide general administrative support to the customer service team
- Ensure all customer interactions and information are recorded accurately
- Assist with additional tasks and projects to support the wider business
To apply, or for more information please contact Shannon on 07441919648 or send an updated cv to shannon@holtrecruitmentgroup.com
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