GMCR Service Manager | Manchester University NHS Foundation Trust


Company:	Manchester University NHS Foundation Trust
Salary:	£57,528 - £64,750 per annum (pro rata)
Hours:	Full-time
Location:	Manchester, M13 9NQ
Job type:	Permanent
Posting date:	8 Oct 2026
Closing date:	8 Nov 2026

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Summary

The Greater Manchester Care Record (GMCR) is a key digital infrastructure asset for Greater Manchester, supporting the safe and appropriate sharing of health and care information across partner organisations to improve care delivery, enable service transformation, and support system priorities.

We are now seeking to appoint an exceptional individual to provide service management of this high-profile service across Greater Manchester. The role holder will interface closely with the NHS GM Product Team and colleagues in partner organisations, including NHS providers, localities, digital, clinical and operational stakeholders, and other key partners.

TheGMCRService Manager will play a crucial role insupporting the effective daytoday running, coordinationandcontinuous improvement of the GMCR service.This position requires a strategic thinker with a strong operational background andanunderstanding ofdigitalhealthservices, information governanceandmulti-organisation service delivery.This role will coordinateservice management arrangements to ensure the GMCR operates effectively, with clear processes, stakeholder engagement, escalation routes and reporting in place.

• Contribute to the development and continuous improvement of the GMCR service

• Responsible for the day to day service delivery of the GMCR service

• Identify emerging risks and issues relating to the operational aspects of the GMCR service and develop mitigations

• Provide service reports for GM and relevant governance

• Responsibility to maintain appropriate documentation through all phases

• Contribute to the development and maintenance of policies, procedures and operating documentation

• Work closely with the communications service group and relevant partners to ensure operational plans are acceptable to public, stakeholders and users

• Analyse and present highly complex information from a wide range of sources to groups or staff members

• Attend stakeholder meetings, exhibitions, training events, etc.

• Co-design service delivery solutions that underpin and ensure successful delivery of the GMCR service

• Engage with critical stakeholders, leading workshops and ensuring any risks are identified promptly

• Establish and maintain strong relationships with key stakeholders to facilitate the exchange of information and achieve service priorities

• Ensure that the perspectives, needs, and preferences of patients and the public are considered in service planning and design

• Ensure service activity is established in line with best practice using scaled plans, identification of critical paths and reports

Manchester University NHS Foundation Trust (MFT) is the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe - what better place to shape and develop your leadership career.

We deliver care to over 1 million patients & users each year through our 10 hospitals and extensive community services. Our 30,000 plus strong workforce is central to our success and innovation.

You will play a pivotal part in supporting our operational excellence and strategic ambitions. You’ll work collaboratively with clinical and non-clinical teams, driving improvements that enhance patient experience, staff wellbeing, and service efficiency across the Trust.

MFT offers a dynamic, inclusive environment where your leadership, ideas, and expertise are valued. You’ll have access to professional development, digital tools and opportunities to contribute to transformational projects that shape the future of healthcare delivery.

We are committed to supporting your growth and wellbeing, recognising the vital role you play in our organisation’s success.

Join us and help shape the future of our Trust—make a real difference to our teams, our services, and our communities, and fundamentally, our patients.

IMPORTANT CANDIDATE INFORMATION

To find out more about the key responsibilities and the specific skills and experience you’ll need for this role, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading.

Explore ‘Inside MFT – Your Candidate Place’

To help you feel confident, prepared and fully informed before you apply, we invite you to exploreInside MFT – Your Candidate Place. This welcoming one‑stop hub gives you a real sense of who we are — what we stand for, how we reward and support you, and the many ways we care for you as you care for others. You’ll also find practical hints and tips for submitting a great application, along with the essential information you need to know before you apply.

To access ‘Inside MFT – Your Candidate Place, simply click on the relevant PDF document under the ‘Supporting Documents’ sectionand once opened, you can where either scan QR code or click on the link provided.

Closing vacancy listings early

We welcome applications from a wide range of backgrounds and experiences.

To help us manage applications fairly and give each one the time it deserves, our adverts may close early if we receive a high level of interest. Early applications are therefore encouraged.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.

Use of Artificial Intelligence (AI) in your application

Here at Manchester University NHS Foundation Trust, we’re proud to be ALL HERE FOR YOU—for our patients, our communities, and each other.

As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application—especially personal statements and responses to role-specific questions—is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.

Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.

This advert closes on Thursday 15 Oct 2026

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