Practice Operations Lead


Company:	NHS Jobs
Salary:	Negotiable
Hours:	Full-time
Location:	Salisbury, SP5 2SU
Job type:	Permanent
Posting date:	8 Oct 2026
Closing date:	25 Oct 2026

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Summary

Job Summary The Practice Operations Lead plays a key role in supporting the day-to-day running of Whiteparish Surgery's non-clinical services. Working closely with the Practice Manager and wider practice team, the post holder will lead the reception and administration teams, help coordinate workflows, drive process improvements, and support high standards of patient service. The post holder will lead in the effective use of digital systems, particularly TPP Systm1, supporting data quality, reporting, patient recall systems, service monitoring, and continuous improvement initiatives. They will work collaboratively with colleagues to identify opportunities to improve efficiency, streamline administrative processes, and enhance the patient experience. Key Responsibilities Operational Support Lead on the delivery of patient services including the management, staffing, training and development, appraisals and day to day supervision of the reception and admin teams. Help coordinate the smooth delivery of non-clinical services within the practice. Support the implementation and review of practice procedures and administrative processes. Monitor operational workflows and identify opportunities to improve efficiency and effectiveness. Assist with the organisation and coordination of practice projects and service improvements. Support the Practice Manager in maintaining high standards of service delivery. Support colleagues in the adoption of new processes and technologies. Encourage collaborative working and promote a positive team culture. Provide coaching and support to staff in relation to administrative systems and procedures. TPP Systm1 and Data Management Run and develop searches, reports and recalls using TPP Systm1. Analyse and interpret practice data to support service planning and operational improvement. Support the maintenance of accurate and high-quality patient records. Monitor and improve data quality within Systm1. Assist with audits, contract monitoring, and quality improvement activities. Produce regular reports and management information as required. Digital and IT Development Support the implementation and optimisation of digital tools and technologies across the practice. Work with colleagues to identify opportunities for automation and improved use of existing systems. Assist in evaluating new technologies and digital solutions. Act as a point of contact for staff requiring support with practice systems and processes. Promote digital ways of working that improve efficiency and patient access. Quality Improvement Support quality improvement projects across the practice. Assist in the collection and analysis of data to monitor performance and outcomes. Contribute to the development of systems that improve patient experience and administrative efficiency. Support compliance with relevant policies, procedures, and information governance requirements. General Responsibilities Maintain confidentiality at all times in accordance with GDPR, NHS requirements and practice policies. Participate in mandatory training and professional development. Work flexibly to meet the needs of the practice. Undertake any other duties appropriate to the role and grade.

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