Patient Advisor
| Company: | NHS Jobs |
|---|---|
| Salary: | Negotiable |
| Hours: | Full-time |
| Location: | Stalybridge, SK15 2PT |
| Job type: | Permanent |
| Posting date: | 8 Oct 2026 |
| Closing date: | 31 Oct 2026 |
Summary
Job Title: Patient Advisor Main Purpose of the Post: To provide a point of contact for patients and act as a focal point of communication between patients, doctors, nurses and other members of the team. To assist doctors in their efforts to offer an effective and efficient service to their patients. Responsible to: Practice Manager/ Admin Manager Job summary Much of your work follows protocols and procedures, however this post asks to show considerable initiative to be able to develop, organise and prioritise workload You will operate as a member of a Team You may be asked to participate in the setting of strategic aims of the practice and work along side other members of the team to achieve set goals You are encouraged to develop and maintain up to date training (Teamnet) At all times you must work within your area of competence To attend Joint and Administrative meetings each week. Reception Duties: Ensure efficiency of appointment system and monitor correct flow of patients into clinical rooms. Complete and submit Accurx online consultation forms on behalf of patients who are unable to access or complete them independently, ensuring information is recorded accurately and in line with practice protocols. Support patients with digital access where appropriate, helping them navigate online services whilst maintaining confidentiality and patient autonomy. Ensure that Accurx submissions completed on behalf of patients contain sufficient information to support effective clinical triage and decision-making. Explain practice arrangements and formal requirements to new patients and those seeking temporary treatment, ensure forms are completed. Advise relevant charges for private services, accept payments, document and issue receipts for same Respond to all queries and requests for assistance from patients and other visitors Ensure that requests for repeat prescriptions are dealt with in accordance with the Practice protocol and processed appropriately Enter patients change of address details on to the computer and keep records up to date. Enter relevant documentation onto the computer when appropriate Deal with samples appropriately that are handed over reception by patients Any other job which occurs and is relevant to the smooth running of the practice Manage the practice NHS email account Dealing with daily task including liaising with other NHS organizations/hospital/PCN and Allied professionals. Chaperone clinicians if covered by DBS. Management of Appointment system Monitor effectiveness of the system and report any problems Ensure familiarity with all appointment systems Book appointments and reviews ensuring sufficient information is recorded Booking cross organisation appointments (PCAS MSK MH Paramedic) Advise patients of any delays in surgeries due to emergencies etc. Management of Medical Record Ensure correspondence, reports, results etc are filed in the correct record Note summarising of medical record on completion of appropriate training Opening of daily post and deal with appropriately Scan and manage hospital letters received in the post and electronically file from Docman system Operation of Telephone System Receive and make calls are required, diverting calls and taking messages which should be documented as appropriate Ensure that the system is operational at the beginning of each day Receiving queries over the telephone and processing them according to the practice protocol