Car Park Assistant | Chelsea and Westminster Hospital NHS Foundation Trust


Company:	Chelsea and Westminster Hospital NHS Foundation Trust
Salary:	£31,554 - £33,270 per annum incl. HCAS
Hours:	Part-time
Location:	Chelsea London, SW10 9NH
Job type:	Permanent
Posting date:	8 Oct 2026
Closing date:	7 Nov 2026

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Summary

The Estates and Facilities Management Team is responsible for delivering and monitoring a wide range of essential support services across the Trust, including estates, facilities, transport, telecommunications, capital projects and interpreting services. The post holder will act as the first point of contact for the department, providing comprehensive administrative support, managing enquiries from staff, suppliers and contractors, coordinating incoming work, and ensuring effective communication across internal and external stakeholders. The role also includes supporting financial reconciliation, performance monitoring, contract assurance and the day-to-day management of the Trust’s car parking services, ensuring compliance, accurate income collection and effective contractor oversight. This is an excellent opportunity for a motivated, organised and enthusiastic individual to gain valuable experience within a dynamic and innovative Estates and Facilities team.

This role provides comprehensive administrative support to the Estates and Facilities team, with responsibility for managing staff car parking permits across Trust sites, including processing new applications, renewals, amendments and cancellations, maintaining accurate permit records, and ensuring appropriate charging arrangements are applied. The post holder supports the administration of car parking services, room bookings, purchase orders and invoices, while ensuring deadlines are met and sensitive information is handled appropriately. Additional responsibilities include maintaining office supplies within budget, recording and reporting staff absence, attending relevant user group and committee meetings, and supporting departmental projects as required. The role also contributes to service improvement initiatives, sustainability objectives and Cost Improvement Plans (CIP). In relation to residential accommodation, the post holder arranges property viewings, processes deposits and rental payments in line with Trust financial procedures, and undertakes regular accommodation audits, including fire safety compliance checks. The position requires a flexible and proactive approach to support the efficient delivery of administrative services across the department.

Our Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children’s services, plus specialist HIV and sexual health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid.

We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045. Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste and pollution wherever possible. Every action counts to create a healthier, more sustainable future.

We are committed to equal opportunities and believe diversity drives innovation and excellence. We welcome applications from the global majority, veterans and underrepresented communities, valuing the perspectives they bring.

This role provides comprehensive administrative, operational and financial support for the management of car parking services at the Chelsea and Westminster Hospital site, ensuring the efficient day-to-day operation of parking facilities and associated administrative functions. The post holder acts as the primary point of contact for staff, departments, contractors and visitors regarding car parking permits, charges, concessions, exemptions and parking-related enquiries, ensuring all queries are handled professionally, accurately and within agreed timescales. They provide high-quality administrative support to the Facilities Management team, including the preparation of sensitive correspondence, minute taking, data management, diary coordination, meeting arrangements, telephone enquiries and maintenance of confidential filing and record systems. The role is responsible for maintaining accurate records relating to permit allocations, parking occupancy, concessions and financial transactions, while supporting the development of improved processes and systems to enhance service delivery. The post holder also processes purchase orders, manages office administration activities and supports the smooth running of departmental operations.

A key responsibility of the role is the financial monitoring and reconciliation of staff car parking income, including Direct Debit and card payment transactions. This involves validating contractor-reported income against Trust records, investigating discrepancies, monitoring expenditure, undertaking monthly reconciliations and preparing financial reports for the Finance Department. The post holder analyses parking utilisation, permit allocation, financial and operational data to identify trends, improve service performance and support informed decision-making. Regular performance, management and financial reports are produced for stakeholders, ensuring information is accurate, timely and compliant with information governance requirements. The role also supports contract monitoring and service assurance activities by reviewing contractor performance, undertaking routine audits and inspections, monitoring compliance with Trust policies and contributing to governance and performance review processes. In addition, the post holder ensures parking charges, concessions and exemptions are applied consistently, works with managers and departments to validate eligibility and prevent misuse, maintains records for audit purposes and supports the fair and effective management of limited parking resources to balance the needs of staff, patients and visitors. The role requires strong organisational, analytical and communication skills, alongside a commitment to continuous improvement, customer service, financial accuracy, health and safety, infection prevention and Trust compliance standards, contributing to the safe, efficient and effective operation of car parking services at Chelsea and Westminster Hospital.

This advert closes on Wednesday 21 Oct 2026

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