Deputy Practice Manager


Company:	NHS Jobs
Salary:	Negotiable
Hours:	Full-time
Location:	Preston, PR4 2DL
Job type:	Permanent
Posting date:	8 Oct 2026
Closing date:	3 Nov 2026

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Summary

1. Line Management & Staff Development Team Leadership: Provide direct day-to-day management and motivation to the reception and administrative teams. Workforce Planning: Produce, monitor, and upload staff rotas to the clinical systems. Coordinate annual leave, record sickness, conduct return to work meetings and arrange cover to ensure constant service delivery. Performance & Appraisals: Conduct regular staff appraisals, set performance targets, and handle initial disciplinary or grievance queries. Recruitment & Induction: Lead or assist in the recruitment process, including pre-employment checks, Disclosure and Barring Service (DBS) checks, and overseeing onboarding/induction programmes. 2. Daily Operations & IT Management Workflow Monitoring: Maintain systems to ensure tasks, incoming mail, online consultation forms, and repeat prescription requests on Emis are processed efficiently. Appointment Management: Monitor appointment availability and adjust clinical templates to match patient demand. IT Lead: Coordinate IT troubleshooting, manage user accounts, and act as the main contact for local NHS IT support. Premises & Health & Safety: Assist in ensuring the premises remain clean, secure, and compliant with health and safety, fire safety, and building maintenance legislation. 3. Financial & Contractual Compliance NHS Claims & Target Tracking: Oversee administrative targets for the Quality and Outcomes Framework (QOF), National/Local Enhanced Services, and PCN contracts. Assist with monthly NHS claims (e.g., PPA immunisations, enhanced service reporting) and check payment summaries. Data Auditing: Build, run, and evaluate searches and audits on the clinical database to track performance data and support financial claims. Cash Management: Supervise petty cash, private fee income (e.g., insurance reports), and ensure accurate ledger balancing before banking. Procurement: Manage stock control and purchasing for stationery, uniforms, and medical supplies within agreed budgets. 4. Patient Experience & Quality Assurance Complaints Handling: Act as the first point of escalation for patient queries, resolving verbal and written complaints swiftly, and escalating complex issues to the Practice Manager. CQC Readiness: Implement, monitor, and update policies to ensure continuous compliance with Care Quality Commission standards. Confidentiality: Ensure all staff strictly follow data protection, GDPR, and patient confidentiality policies.

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