Admin Officer


Company:	Brook Street
Salary:	£12.86 to £12.86 an hour
Hours:	Full-time
Location:	Reading, RG1 1HE
Job type:	Temporary
Posting date:	7 Oct 2026
Closing date:	14 Oct 2026

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Summary

Admin Officer

Location: Reading, RG1-1HE Monday-Friday 9am-5pm Pay rate: £12.86ph

If you're calm under pressure and enjoy helping people navigate complex processes, this is a fantastic opportunity to support justice in a fast-paced court environment. Our Client is looking for an Admin Officer who can deliver confident customer service, clear communication, and strong administrative support-face to face, by phone, and in writing.

What you'll be doing:

* Check and maintain accurate vacancy details, avoiding template errors

* Undertake administrative tasks to prepare for, facilitate and help conclude all types of hearings

* Provide support and signposting to users and stakeholders via face to face engagement, incoming/outbound telephone contact, and correspondence in multiple formats

* Use HMCTS service scripts and knowledge articles to guide users to the right services with clear, specific information-especially where needs may be complex

* Follow complaints policies and procedures, responding promptly to prevent escalation and updating OPTIC as required

* Support operational duties using standard operating procedures to meet performance targets and maintain service standards

* Handle case files with accurate data entry and secure information management, complying with retention and data loss protocols

* Assist with jury service tasks (selection, deferral, reassignment, attendance tracking), and process related expenses and court fees

* Support listing and scheduling, including urgent responsiveness and adherence to listing policies

* Assist with enforcement support, including financial assessments, fine collection support, and producing basic statistical/financial reports

* Contribute to health and safety operations (PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance)

What you'll bring:

* Confidence communicating clearly with a wide range of people, including those with specific or complex needs

* A careful, process-led approach to administration, accuracy and data handling

* The ability to prioritise in a busy environment, taking immediate action when required

* Professional judgement and willingness to follow policies and procedures consistently

Additional information:

* You'll play a key role in supporting hearings, helping ensure users can participate effectively in justice

If you're successful in your application a Basic DBS will be required as part of the on-boarding checks with Brook Street.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

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