Claims Team Leader
| Company: | Aventum Group |
|---|---|
| Hours: | Full-time |
| Location: | London, EC3R 8AF |
| Working pattern: | Hybrid - 2 days remote |
| Job type: | Permanent |
| Posting date: | 7 Oct 2026 |
| Closing date: | 6 Nov 2026 |
Summary
The Claims Team Leader is responsible for the day-to-day leadership and operational management of the Claims department, ensuring the efficient handling and administration of non-complex claims across multiple classes of business. The role is accountable for workflow management, service delivery, quality assurance, operational controls and team performance, ensuring claims are processed accurately, consistently and within agreed service standards. Reporting to the Claims Operations Manager, the Claims Team Leader will oversee claims processing activities, support operational governance, monitor key performance indicators and ensure the team delivers a high-quality, customer-focused claims service in accordance with internal procedures, regulatory requirements and delegated authority arrangements. The role acts as the primary operational escalation point for the Claims department and works closely with Claims Operations, Claims Handlers, outsourced service providers and other internal stakeholders to support the delivery of Rokstone's claims proposition.
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