Workflow processor and coder
| Company: | NHS Jobs |
|---|---|
| Salary: | Negotiable |
| Hours: | Full-time |
| Location: | London, NW7 2HX |
| Job type: | Contract |
| Posting date: | 7 Oct 2026 |
| Closing date: | 14 Oct 2026 |
Summary
Clinical Correspondence (Docman/Better Letter) Process all incoming clinical correspondence received via Docman/Better Letter and other approved NHS systems within agreed timescales. Review correspondence to identify diagnoses, investigations, procedures, medications and other clinically relevant information. Ensure correspondence is filed accurately within the patient's electronic medical record. Identify urgent or clinically significant information and escalate promptly in accordance with practice protocols. Forward correspondence requiring clinical action to the appropriate GP or clinician. Maintain workflow queues to ensure correspondence is processed efficiently. Clinical Coding Apply accurate SNOMED CT codes to clinical correspondence in accordance with the Practice Coding Protocol. Ensure diagnoses, long-term conditions, procedures, investigations and other relevant information are coded consistently and accurately. Update disease registers where appropriate. Code information to support QOF, Enhanced Services, recall programmes and population health management. Ensure coding is completed in line with NHS guidance and practice standards. Raise any coding uncertainties with the Clinical Coding Lead or Practice Management before processing. Record Management Maintain accurate, complete and up-to-date electronic patient records. Ensure duplicate or incorrect coding is identified and corrected where appropriate. Maintain consistency of coding across all patient records. Support data quality initiatives and record validation exercises. Quality Assurance Follow the Practice Coding Protocol at all times. Participate in regular coding audits and quality assurance reviews. Act on audit findings and implement agreed improvements. Assist with identifying coding trends or recurring issues that may impact patient safety or practice performance. Communication Work collaboratively with GPs, nurses, the Recall Team and administrative colleagues. Seek clarification from clinicians where correspondence is unclear or requires clinical interpretation. Escalate urgent correspondence immediately in accordance with practice procedures.