Investigation Support Officer


Company:	Dyfed-Powys Police
Salary:	£25,950 to £27,204 a year
Hours:	Full-time
Location:	Carmarthen, SA31 2PF
Working pattern:	On-site
Job type:	Permanent
Posting date:	7 Oct 2026
Closing date:	14 Oct 2026

Apply for this job

Summary

Force Dyfed Powys Police

Role Type Police Staff

Business area / Department Crime and Incident Hub (CIH)

Location Headquarters

Agile/Fixed/Fixed Operational Fixed

Grade C

Salary £25,950 - £27,204

Allowances Shift, Weekend Working

Shift Percentage 14%

Weekend Working Shift Percentage 12.03%

Part/Full Time Full Time

Hours per Week 37

Type of Contract Permanent

Level of Welsh language ability required? 1

Interview Date 16 November 2026

Closing Date 14/10/2026, 23:55

Job Advert Description

An exciting opportunity has arisen to join us as an Investigation Support Officer.

We are looking for individuals who have good communication skills to deal with enquires from a variety of people, both via the telephone or electronic media and who also have the ability to accurately record and investigate reported incidents.

What you will be doing?

You will balance investigatory tasks relating to volume and priority crime, ASB and other reported matters, to provide a first-class response to the public, finalising the suitable outcomes.

You will be required to:

Assesses risk and identify the appropriate action to resolve or determine the appropriate agency, deployment grading and priority of contacts.

Inform the caller/reporter of the incident of the plan or outcome, ensuring highest standard of safeguarding and service.

Maintain high levels of customer service, manage customer expectations and meet national and organisational service level agreements and take appropriate response action.

Identify the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution.

This role is a fixed location, based at a Dyfed-Powys Headquarters in Carmarthen. You will be required to work shifts which range between 7am to Midnight, 7 days a week)

Salary starts at £25,950 and rising to £27,204 over three years. Applicable allowances for shift and weekend working will be payable in addition to this.

If you think you have the skills and passion for this role, please click the attachment below to view the role profile. If you think this is the role for you, please complete an application, evidencing against the required attainments (usually found on the last page of the role profile).

Please also refer to the candidate guidance link below which provides more detail on how to complete your application.

Interview dates - 16/11/2026 & 17/11/2026

https://www.dyfed-powys.police.uk/SysSiteAssets/media/downloads/dyfed-powys/careers/guidance-Documents/police-staff-attainments-english.pdf

What can you expect?

All new starters will have a buddy/mentor to support you when you join

24 days annual leave (rises to 29 days with 5 years’ service) plus 8 bank holidays

Additional 24 days flexi leave (role dependant)

Access to on-site gyms and fitness classes

Hybrid/Agile working (role dependant)

Discounts from various retailers via the Blue Light Scheme

Cycle to Work Scheme

Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy.

Pension scheme

Staff Support Networks

Flexible working opportunities

Generous maternity/paternity and adoption leave entitlements.

Sick pay provisions

All candidates are subject to vetting and medical checks.

Please note for any part time vacancies, the salary will be pro rata.

Diversity and Welsh language

Dyfed Powys Police are inclusive employers and strive to have a workforce representative of the communities they police and serve. We believe that we will benefit from the variety of thinking, approach, and skills that diversity can bring; all of which helps us to deliver a better policing service.

We continue to work towards creating a safe, open culture that is ethical and inclusive of all. We have a range of staff networks and groups to provide specific support and advice, and our aim is to recruit talented people with a diverse range of skills and experience. We welcome applications from all backgrounds and communities regardless of age, gender, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious beliefs.

Find out if you’re eligible for Positive Action here.

We are committed to being a bilingual organisation and any application submitted in Welsh will not be treated less favourably than an application made in English.

Information point:

If you require any further information about this role, please do not hesitate to contact: recruitment@dyfed-powys.police.uk

Or attend our weekly drop-in recruitment event, Wednesday @ 11am – 11:30am here.

Apply for this job