Client Relationship Manager - (Home-based UK)


Company:	Health Partners Group Ltd
Salary:	Not specified
Hours:	Full-time
Location:	EC2M 1JJ
Working pattern:	Remote
Job type:	Permanent
Posting date:	7 Oct 2026
Closing date:	6 Nov 2026

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Summary

At Health Partners, we pride ourselves on being one of the UK's leading providers of occupational health and wellbeing solutions. We partner with organisations across diverse industries, helping them to support the physical and mental health of their employees.

REF: JOB7303

Role Outline:

We're looking for a Client Relationship Manager to join our collaborative team of Relationship Managers. You'll own the strategic, operational and commercial relationship with a portfolio of SME clients, helping us retain them and grow with them. You'll make sure our occupational health service helps clients meet their HR, Health & Safety and Wellbeing objectives, and that they can see the value it delivers.

What you will be doing:

Managing a portfolio of SME clients and strengthening relationships through honest, proactive communication, including face-to-face visits, phone calls, video calls, email and educational material

Working as part of a collaborative team of Relationship Managers to support the needs of our clients

Developing and delivering strategic review plans so that our occupational health service supports clients' HR, Health & Safety and Wellbeing goals

Reviewing the services we deliver and proactively developing initiatives that demonstrate best value and return on investment

Advising clients on new and revised occupational health and related services to support the commercial development of their contracts

Advising the Business Development team on retender and renewal opportunities, and evidencing contract delivery to support strong, evidence-based responses

Analysing client management information to identify trends and opportunities to improve service delivery

Managing sub-contractor relationships, coordinating service delivery and reporting to maximise the benefit for clients

Making sure contractual terms are appropriate for the services delivered and amended where necessary

Supporting Client Associate Team Managers with significant service delivery changes or contractual issues

What we are looking for:

You'll bring trusted communication skills and a practical, approachable personality, and you'll be empathetic, thoughtful and professional when resolving client requests. You'll have previous experience in professional services, health insurance or the insurance sectors, along with good IT skills, including knowledge of Office 365, Salesforce and database systems. You'll be able to produce and analyse business management information, manage multiple projects and relationships, and feel comfortable presenting and writing for a professional audience. We're also looking for someone who can work unsupervised while liaising with and coordinating others, who is willing to take a role in their own personal development, and who holds a full UK driver's licence.

Location:

Home-based, with occasional travel to client or team meetings.

Hours:

37.5 hours per week, Monday to Friday.

Salary:

£30,500 per annum

Company Benefits

We value the people who work with us and our rewards package is reviewed regularly to reflect this. Our current benefits package is:

We offer a competitive salary and benefits package

Contributory pension scheme up to 6%

Life assurance

Starting on 25 days annual leave plus bank holidays, increasing with length of service

Have a day off for your Birthday (non-contractual benefit)

Discounted gym membership

Cycle to work scheme

Health cashback plan

About Health Partners

Health Partners are committed to transforming the way health and wellbeing services are delivered in the UK. As one of the UK's leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees. Our mission is simple: to empower people to lead healthier, happier, and more productive lives.

With a strong focus on innovation and excellence, Health Partners combines clinical expertise with a personal, compassionate approach. Our multidisciplinary team of healthcare professionals, including occupational health advisors, physicians, physiotherapists, and counsellors, delivers tailored, evidence-based solutions designed to meet the unique needs of our clients and their workforce.

We pride ourselves on fostering long-term partnerships built on trust, professionalism, and results. Whether it's through workplace health assessments, proactive wellbeing initiatives, or mental health support, Health Partners is dedicated to making a real difference.

At the heart of Health Partners is a culture of collaboration and continuous improvement. We believe in investing in our people and providing opportunities for growth, ensuring that our employees feel valued and inspired to deliver their best. By joining Health Partners, you'll become part of a dynamic team that's passionate about driving positive change in the workplace and beyond.

If you're ready to make a meaningful impact in the field of health and wellbeing, we'd love to hear from you. Together, we can build healthier futures.

Diversity & Inclusion Statement

Health Partners are a proud member of the Disability Confident employer scheme

Health Partners are extremely proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We're happy to discuss flexible working arrangements for this role, should this be a requirement for you.

We aim to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome applications from all backgrounds.

Diversity and Inclusion forms an integral part of everything that we do, bringing together the best talent, helping people to realise their full potential by being yourself at work and delivering an outstanding service to everyone - regardless of difference.

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Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.