Quality Administrator
| Company: | NHS Jobs |
|---|---|
| Salary: | from £14 an hour |
| Hours: | Full-time |
| Location: | Portsmouth, PO5 3ND |
| Job type: | Permanent |
| Posting date: | 7 Oct 2026 |
| Closing date: | 20 Oct 2026 |
Summary
Job Summary The Quality Administrator reports directly to the Business Manager with a dotted line to the Clinical Operations Manager and is responsible for supporting them in ensuring that practice claims and activity is accurately recorded, support with significant event audits and actions plans, coordinate education and training and support audit, reports and CQC monitoring. Accountabilities Coordinate practice income and claims, ensuring all eligible activity is accurately recorded, submitted and monitored, with regular income and payment checks working with the Business Manager and Clinical Operations Manager Support quality and patient safety processes, including recording and coordinating significant events, learning events, audits and action plans working with the Clinical Operations Manager Coordinate practice education and training by supporting the Partners and Clinical Operations Manager, maintaining training records, supporting mandatory training compliance and organising staff/student education activities. Maintain accurate quality, compliance and performance records, supporting the practice with audits, reporting, CQC requirements and identification of areas for improvement. Identification and practical drafting/proposal of SOPs and work instructions relevant to the area of responsibility. Job responsibilities Practice Claims Coordinate all claims via the different reporting systems, including but not exhaustive QOF, Enhanced Services, Health Checks, FP34s, Flu, Coils etc Identify recurring issues and escalate with proposed solutions Supporting with coding queries on Systm One Provide day-to-day trouble shooting for any coding issues Develop SOPs for Practice Claims Governance Support the Clinical Operations Manager with SEA reporting, summarising reports, understanding trends etc Support with the development of action plans Records the discussion and any immediate support or adjustments required. Education and training Support the Clinical Leads with the administration of Clinical Meetings, TARGET and any ad hoc events Support with Medical Student Education Encourage team working and development Ensure good staff communications Compliance Maintain accurate quality, compliance and performance records supporting the practice with audits, reporting, CQC requirements and identification of areas for improvement. Train and support staff in safe and effective use of the clinical systems. Confidentiality Ensure and promote confidentiality throughout all aspects of your duties. In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Equality and Diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: o Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation. o Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. o Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.