Patient Experience Clerk - Outpatients


Company:	NHS Jobs
Salary:	£25,760 to £27,476 a year
Hours:	Full-time
Location:	Swindon, SN3 6BB
Job type:	Permanent
Posting date:	7 Oct 2026
Closing date:	14 Oct 2026

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Summary

Use waiting lists, on hold reports and other patient tracking reports, to direct outpatient administrators to book outpatient appointments in line with the Trusts Elective Access, Booking and Choice Policy, monitoring booking performance against key performance indicators. Work with service leads to ensure Referral to Treatment (RTT) performance targets are met and patients are booked in order of chronology or clinical necessity and in accordance with the TrustsElective Access, Booking and Choice of Day policy and departmental Standard Operating Procedures. Check all patient demographics at clinic attendance, updating changes on the patient administration system and administering overseas patient payment forms. Manage follow up patient wait list for service by validating the Validation tool completing a test your knowledge and completing and submitting the information to the automation team within theagreed time frame. Please see the attached job description for full information

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