Booking Office Coordinator


Company:	NHS Jobs
Salary:	£13.21 to £14.09 an hour
Hours:	Full-time
Location:	Tetbury, GL8 8XB
Job type:	Permanent
Posting date:	6 Oct 2026
Closing date:	25 Oct 2026

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Summary

The post holder will work as part of the Administration Team, providing a full and confidential Day Surgery/Outpatient appointment booking service for patients and clinicians ensuring wait time targets and clinical targets are met and all capacity efficiently used. To monitor progress of referrals, identifying problems and taking appropriate action to ensure efficient management of referrals. To monitor and maintain waiting lists, ensuring adherence to the NHS Charter and local and National access standards (e.g. 18 weeks referral to treatment). To action theatre/clinic cancellations and re-scheduling patients ensuring that clinical priorities are maintained and liaising directly with consultants where capacity problems exist. To manage the Pre-operative/follow-up appointments waiting lists to ensure clinical priorities are maintained. To negotiate with clinicians the need to flex clinic capacity to meet new and follow-up clinical and wait time constraints, flexing template capacity to achieve a balance between clinical priorities and wait time targets. To ensure that patients receive a supportive and responsive service tailored to their specific needs particularly where barriers to understanding exists. To ensure accurate and timely data collection. Advising the management team on the utilisation of clinic time and to suggest ways of addressing these. To communicate and maintain a collaborative working relationship with all users of the Day Surgery/Outpatient service. To Investigate and provide effective follow-up on patients who do not attend (DNA patients). To action new services on Choose and Book, setting up new Directory of Service, mapping to PAS, including liaising with other departments. To provide the administration service associated to Medico-legal, E.g. billing for information, requesting information from relevant departments.

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