GSOC Operator


Company:	Mitie
Salary:	Not specified
Hours:	Full-time
Location:	N1C 4DB
Job type:	Permanent
Posting date:	6 Oct 2026
Closing date:	5 Nov 2026

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Summary

The GSOC Operator is a key member of the Global Security Operations Centre, responsible for ensuring the safety and security of Meta's people, assets, and reputation across the EMEA region. This role requires 24/7 coverage and involves monitoring, analyzing, and responding to incidents that may impact business operations, employees, or the brand. The GSOC Operator acts as a central point for incident detection, response, and communication, supporting both crisis and non-crisis situations.

Responsibilities include but are not limited to:

-Monitor alarms, surveillance cameras, and video equipment (including fire, internal and perimeter doors, and duress alarms) to detect and assess incidents.

-Answer and respond to routine and emergency calls, providing assistance to employees and guests.

-Dispatch security officers, Emergency Response Teams (ERT), facilities, police, fire, and EMS personnel as required via telephone and radio.

-Proactively monitor and respond to all security and safety system alarms.

-Communicate incident information to leadership and key partners using established best practices and communication channels.

-Escalate complaints, unusual, or critical events immediately to the GSOC Lead Operator and Duty Shift Manager.

-Act as a liaison between all departments and the Physical Security department.

-Maintain accurate records of communications, events, equipment.

-Log all equipment and keys signed out and returned by security or other parties.

-Inform the Lead Operator or Duty Shift Manager promptly of any missing, damaged, or inoperative equipment or systems.

-Conduct open-source research to identify threats to people, assets, and reputation.

-Maintain awareness of regional political, economic, and security developments.

-Use multiple internal and external resources to gather and manage intelligence about events that may impact the business.

-Participate in position-related projects, with responsibilities ranging from consulting to project ownership.

-Maintain control of all GSOC equipment and ensure operational readiness at all times.

Special Skills and Attributes include:

-Advanced computer skills and proficiency in both hardware and software.

-Excellent verbal, written, and customer service skills.

-Strong analytical and problem-solving abilities.

-Ability to work independently with minimal supervision and as part of a team.

-Effective multitasking and attention to detail; able to discern patterns in complex information.

-Calm, logical, and professional demeanor under pressure.

-Strong decision-making skills in both crisis and non-crisis situations.

-Ability to handle highly confidential information with discretion.

-Clear communication and guidance skills, especially during emergencies.

-Ability to work and communicate effectively with all levels of leadership.

-Second language skills are highly desirable.

Desirable Experience and Qualifications:

-Experience working within a Security Operations Centre (SOC) or similar environment.

-Strong experience in the use of CCTV systems; SIA CCTV licence is advantageous.

Why Join Us?

As a GSOC Operator, you will play a vital role in Meta's global security operations, contributing to the safety and resilience of our people and assets. You will have the opportunity to work in a dynamic, fast-paced environment, develop your skills, and make a real impact.

Note: This job description outlines the general nature and key features of the role. Additional duties may be assigned as required.

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