Investigations - Operational Leader


Company:	Government Recruitment Service
Salary:	£38,772 to £38,772 a year
Hours:	Full-time
Location:	Pudsey
Job type:	Permanent
Posting date:	6 Oct 2026
Closing date:	19 Oct 2026

Apply for this job

Summary

Do you have an inquisitive mind? Do you enjoy engaging with customers? If so, we need you!  

The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy, and is responsible for helping people move into employment, supporting pensioners and protecting some of the most vulnerable people in our society. Counter Fraud Compliance and Debt (CFCD) aims to reduce fraud, error and debt within the benefit system, to protect the public purse.   

As part of CFCD, you will be at the heart of DWP’s efforts to reduce fraud and error in the benefit system. This is a hugely important public service, and our challenge is greater than ever.   

If you want to join an organisation that recognises the importance of work-life balance, where you can develop new skills and progress your career, then CFCD is the place for you.  

CFCD Higher Executive Officer (HEO) Investigations Operational Leaders support the flexible, effective, personalised delivery of customer service, quality and performance across sites. HEO Investigations Operational Leaders inspire colleagues through difficult situations, transform performance, and are accountable for the effective utilisation of operational resources, delivering improved value for money and driving out inefficiencies.

Key tasks include:

Directly line manage a team, provide clear, visible and strong leadership and engage with colleagues to drive high performance and quality.

Create an inclusive team environment, embracing different individual needs, views and ideas, making it clear to all that bullying, harassment and discrimination is unacceptable.

Motivate, develop and encourage teams, undertake regular performance reviews, undertake coaching, learning and development opportunities, and regular one-to-one meetings to develop capability and skills.

Work with internal and external stakeholders, including local authorities, the police and HMRC, encouraging collaborative working between teams, building relationships and achieving mutually beneficial outcomes.

Provide relevant information to colleagues regarding changes to DWP policy or CFCD operational instructions, legislation and statutory requirements as appropriate, and identify and implement best practice.

Provide advice and direction to Investigation Officers to support the progression of investigations.

Record, retain and review material gathered during criminal investigations to meet disclosure requirements.

Conduct interviews under caution in accordance with legal guidelines under the Police and Criminal Evidence Act 1984 (England and Wales) and Common Law (Scotland).

Review prosecution cases following Crown Prosecution Service (CPS) and National File Standard guidance (England & Wales) and in line with Crown Office & Procurator Fiscal Service guidance in Scotland.

Attend court and give evidence in criminal cases and appeal tribunals.

Identify risks to performance achievement and drive forward continuous improvement.

Monitor and improve the quality of the face-to-face/telephony and end-to-end customer experience, ensuring that ‘one customer, one service, one business’ becomes a reality within DWP.

Ensure all security matters (including information protection) are dealt with promptly and sensitively, in line with DWP policies and procedures.

Use networking and influencing to create, maintain and improve service delivery for all customers.

Support the identification of priorities and work collaboratively to ensure the delivery of both your own and others’ objectives.
Promote fraud awareness across DWP and with external partners.

Webinar event

We will be holding a webinar event to let you know more about this / these roles. This will take place on 14/10/2026 between 11 and 12noon. Please follow the link to register for the session. HEO - Investigations Operations Leader Candidate Information Session

** If the webinar page does not open, please check that pop-ups are enabled on your browser**.

Those who attend may be contacted following the event for evaluation purposes to improve our service.

Apply for this job

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.