Telephone Adviser


Company:	Citizens Advice Derbyshire Districts
Salary:	£27,263 to £29,806 a year, pro rata
Hours:	Full-time
Location:	S40 1RP
Working pattern:	Hybrid - 2 days remote
Job type:	Permanent
Posting date:	6 Oct 2026
Closing date:	5 Nov 2026

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Summary

CRF Telephone Adviser (Trainee positions available)

Hours: 37 hours per week

Contract: Permanent

Salary: £27,263 to £29,806 per annum, pro rata (depending on experience)

Location: Chesterfield, Buxton or Ilkeston (hybrid/remote roles will be considered)

About the role:

We have an exciting opportunity for an enthusiastic Telephone Adviser to join our new Crisis and Resilience telephone service, providing responsive support to people across Derbyshire.

Our telephone advisers will be a first point of contact for people experiencing financial crisis or challenging circumstances. Their role is to understand a client’s needs, provide holistic advice and practical support, and identify the best next steps to help them resolve immediate concerns and build financial resilience. This may include advice on benefits, income, debt, housing, energy and budgeting, alongside referrals to foodbanks and other local services, and practical support to access emergency assistance and other sources of help.

We welcome applications from experienced advisers, as well as those looking to train in this vital area of work. A full training and development plan will be provided to successful candidates.

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