Tenant Participation Officer - MID07749


Company:	Midlothian Council
Salary:	£30,619 to £31,783 a year
Hours:	Full-time
Location:	Dalkeith, EH22 3AA
Working pattern:	On-site
Job type:	Permanent
Posting date:	5 Oct 2026
Closing date:	25 Oct 2026

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Summary

Job Vacancy

We’re looking for an enthusiastic and motivated Tenant Participation Officer to join our Housing Services team.

This is an exciting opportunity to play a key role in strengthening the relationship between our customers. You’ll help ensure tenants have meaningful opportunities to influence the services they receive and are involved in shaping how those services develop.

About the role

As our Tenant Participation Officer, you’ll work closely with tenants, tenant groups, Housing Officers and colleagues across the wider service.

Your first major priority will be to develop our new Tenant Participation Strategy, from consulting customers to drafting, agreeing and putting into practice. You’ll also develop new and engaging ways for customers to get involved, reaching beyond traditional consultation methods and ensuring we hear from a diverse range of customers across our communities.

A key part of the role will be building relationships and encouraging participation, particularly from customers who may not normally engage with the Council.

You’ll help to:

Develop and deliver our approach to tenant participation and engagement.

Build tenants groups to deliver our approach in line with the Housing (Scotland) Act 2001 and the Scottish Housing Charter.

Organise and host consultation events, meetings, workshops and other engagement activities.

Coordinate and report housing walkabouts.

Develop creative ways of gathering views, including digital engagement.

Review and maintain our website, customer information and social media content.

Ensure customer feedback influences service improvements and report on this with quarterly newsletters.

Knowledge of Scottish housing legislation and the regulatory framework would be desirable. If you don’t have a housing qualification, you’ll be expected to undertake relevant formal training and education during your first two years in the role, with our support.

Most importantly, you’ll understand that meaningful tenant participation is more than simply asking customers what they think. It’s about making sure their voices are heard, valued and can genuinely influence the services they receive.

If you’re enthusiastic about bringing customers together, developing new ideas and helping tenants have a real say in their Housing Service, we’d love to hear from you.

KNOWLEDGE

The Jobholder requires operational knowledge of current housing and related issues and a commitment to Tenant Participation and experience in dealing with people and committee structures is essential. Inter-personal, organisational and presentation skills are also important assets in meeting the duties of this post.

The duties can be fulfilled with at least two Highers, including English, or SVQ equivalent combined with necessary experience.

If not already obtained, once in post the Jobholder will be required to sit the Homepoint Qualification.

CLOSING DATE – Sunday 25

th October 2026

INTERVIEW DATE - Wednesday 11th and Thursday 12th November 2026

Job Advert

Position Title: Tenant Participation Officer

Position Number: C833

Directorate: Place

Location: Fairfield House

Contract Status: Permanent

Hours of Work: 36 hours per week

Working Pattern:

Monday – Friday office hours. Occasional evening work may be required

Weeks per year: 52

Please note that it is Midlothian Councils policy that successful applicants will be appointed to the first point on the salary scale.

Based on 36 hours over 52 weeks per year, the minimum actual salary for this position is £30,619.22 per annum.

This role requires

Level 1 Disclosure Clearance, the fee for this Disclosure check will be met by you and receipt of the subsequent certificate will be

required prior to commencement.

Once you have submitted your application and this has been processed you will be notified by email from Disclosure Scotland that your certificate is available to view. Once you have viewed your certificate you will be allowed to share this with your employer and it is only available for 14 days from the first day you have viewed the certificate. If you do not grant access to Midlothian Council to view before access is removed, a further application will need to be generated, and this will incur an additional cost.

Please note: If you have spent more than 3 months working or living outwith the UK in the last 5 years then you will also be required to present a copy of an overseas criminal record check. Details of how to apply and contact details can be found on the

GOV.UK website.

Additional Information

If you have difficulty applying for this post or accessing attached documents, or if you have a disability and reasonable adjustment is required, please email recruitment@midlothian.gov.uk to discuss with member of the Recruitment Team stating the post reference number.

Midlothian Council is currently undergoing a period of transformation, changing and improving the way it delivers services in Midlothian. As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. Candidates are advised that, for some vacancies, internal candidates in this situation will be interviewed before the wider selection pool and a slightly longer delay may be experienced before application outcomes can be advised to you. Thank you for your patience in this matter.

If you are a trainee of a Midlothian Council Training Programme, have a disability or you are a care experienced young person who has previously been a looked after child, you are eligible for a guaranteed interview if you meet the essential criteria for the post.

Please note: We do not accept CV's (either electronically or by mail). All our vacancies must be applied for by fully completing the on-line application form. Although there is an ‘import data from my CV’ function on MyJobScotland, this only imports very limited data and should not be relied upon to complete the application form.

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