Service Advisor
| Company: | Brook Street |
|---|---|
| Salary: | £30,000 to £32,000 a year |
| Hours: | Full-time |
| Location: | Tunbridge Wells, TN2 3UY |
| Job type: | Permanent |
| Posting date: | 5 Oct 2026 |
| Closing date: | 4 Nov 2026 |
Summary
Service Advisor
Tun Wells Dealership | Competitive Salary £30,000 - £32,000 + Bonus
Monday to Friday: 8:00am - 6:00pm / 5.30pm on a rota
Saturday: 8:00am - 12:00pm (1 in 3 rota)
Are you passionate about delivering excellent customer service? Do you enjoy working in a fast-paced environment where no two days are the same?
Our client, a successful and growing car dealership, is looking for a friendly, organised and customer-focused Service Advisor to join their busy aftersales team.
This is a fantastic opportunity for an experienced Service Advisor, although candidates with strong retail, hospitality or customer service experience who are looking to develop a career within the automotive industry will also be considered.
The Role
As the first point of contact for customers visiting the service department, you'll play a key role in ensuring every customer receives an exceptional experience from drop-off through to vehicle collection.
Your responsibilities will include:
- Greeting customers and managing front desk enquiries
- Booking vehicles in for servicing, repairs and maintenance work
- Liaising with workshop technicians regarding vehicle progress
- Providing regular updates to customers throughout the repair process
- Answering incoming calls and handling service enquiries
- Organising vehicle collection and return appointments
- Processing service documentation and invoices
- Promoting service plans and additional aftersales products where appropriate
- Moving customer and dealership vehicles when required
What We're Looking For
- Previous Service Advisor experience is desirable but not essential
- Strong customer service experience from retail, hospitality or a customer-facing environment will be considered
- Excellent communication and interpersonal skills
- Good organisational and administrative abilities
- Ability to work effectively in a busy team environment
- Professional and positive attitude
- Full UK driving licence is essential
Salary & Benefits
£30,000 - £32,000 basic salary
Monthly team bonus linked to workshop performance
Additional earning potential through service plan sales
20 days holiday plus bank holidays
Additional holiday entitlement awarded after each year of service (up to 5 extra days)
One-hour lunch break daily
Opportunity to leave at 5:30pm on weekday rota shifts
Full-time permanent position with a respected dealership group
Working Hours
Monday to Friday: 8:00am - 6:00pm
Saturday: 8:00am - 12:00pm (1 in 3 rota)
If you're a customer-focused individual looking to build a rewarding career within the automotive sector, we'd love to hear from you.
Apply today to join a successful dealership where your customer service skills will make a real difference.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
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