Infected Blood Psychological Service (IBPS) Regional Navigator


Company:	Citizens Advice LeicesterShire
Salary:	from £13,372.54 a year, pro rata
Hours:	Part-time
Location:	East Midlands
Working pattern:	On-site
Job type:	Temporary
Posting date:	5 Oct 2026
Closing date:	1 Nov 2026

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Summary

The infected blood scandal has had a devastating, lifelong impact on thousands of people. For those affected in the East Midlands, we are looking for a compassionate and resilient individual to act as their trusted guide and advocate.

As a Regional Navigator, your job is to chart a course for people through incredibly complex challenges. You will be their single, consistent point of contact, helping them navigate a system that can be overwhelming.

What your day-to-day will look like:

- Giving practical advice on issues such as welfare benefits and housing.

- Working with our specialist multidisciplinary team to coordinate people's care.

- Helping to set up peer support groups, so people affected can connect with each other.

- Picking up new referrals and getting to know each person's circumstances.

- Supporting people by phone, video and email.

- Reaching out to communities who are less likely to access support.

- Speaking up for people with other organisations, such as housing providers, employers and benefit services.

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