Service Manager – NHS Talking Therapies


Company:	NHS Jobs
Salary:	£57,528 to £64,750 a year
Hours:	Full-time
Location:	Oldham, OL1 1RU
Job type:	Permanent
Posting date:	5 Oct 2026
Closing date:	19 Oct 2026

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Summary

The Service Manager will provide operational leadership for NHS Talking Therapies services, ensuring delivery of safe, effective and high-quality care in line with national standards and local priorities. Key responsibilities include: Lead the day-to-day operational management of NHS Talking Therapies services, ensuring delivery against access, waiting time and recovery targets Provide visible leadership to multidisciplinary teams, including Team Managers, Clinical Leads and data staff, ensuring clear accountability and performance oversight Work closely with the Trustwide Operational and Clinical Lead to plan, deliver and monitor service performance, identifying risks and leading corrective action where required Develop and maintain strong relationships with the Integrated Care Board (ICB), commissioners, primary care and wider system partners, providing regular and accurate performance updates Ensure robust clinical governance arrangements are in place, including risk management, incident investigation, complaints handling, audit and compliance with Trust policies and information governance standards Lead service improvement and transformation programmes, supporting the development of new pathways and models of care in line with Trust and Greater Manchester priorities Manage designated budgets and resources, ensuring effective use of funding, identification of cost pressures and delivery of efficiency plans Oversee workforce management, including recruitment, retention, supervision, appraisal and staff development, ensuring a skilled and compliant workforce Promote a positive and inclusive culture, embedding a just culture approach and maintaining high standards of professionalism, accountability and compassion Analyse and interpret service data to inform decision-making and drive continuous improvement in patient outcomes and experience Ensure compliance with NHS Talking Therapies clinical models, outcome measurement standards and national guidance Contribute to borough and Trust-wide strategic planning, business planning and service development Represent NHS Talking Therapies at local and system forums, contributing to wider mental health service development The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For bothdocuments, please view the attachment/s below.

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