Urgent Care Support Staff | City Health Care Partnership CIC


Company:	City Health Care Partnership CIC
Salary:	£25,272 pa/pr
Hours:	Part-time
Location:	Hull / East Riding, HU3 4AE
Job type:	Permanent
Posting date:	5 Oct 2026
Closing date:	4 Nov 2026

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Summary

Working with a dedicated urgent care team, you’ll help ensure patients receive timely support and a positive experience when accessing urgent treatment services. You’ll be an important part of a 24/7 service, supporting both patients and clinical colleagues with a range of administrative and operational tasks.

This role combines customer service, administration and practical support. You’ll often be the first point of contact for patients, relatives and healthcare professionals, helping services run smoothly and making a real difference to patient care

Please note that this advertised vacancy does not meet the UKVI eligibility requirements for a Skilled Worker Visa and therefore City Health Care Partnership would not be able to issue a Certificate of Sponsorship for this role

What you’ll do:

• Welcome and support patients, visitors and healthcare professionals

• Manage appointments, records and information using electronic systems

• Provide administrative support to help urgent care services run efficiently

• Assist with stock checks, equipment monitoring and general service upkeep

• Support clinicians with home visit planning and transport duties where required

What we’re looking for:

• Experience providing excellent customer service or working with the public

• Good administration, keyboard and basic IT skills

• Strong communication skills and the ability to handle confidential information appropriately

• Ability to work flexibly as part of a team and prioritise tasks effectively

• A full driving licence and willingness to undertake relevant training, including Basic Life Support

We welcome applications from people from all backgrounds and experiences, and we value the different perspectives they bring. We are committed to creating an inclusive workplace where everyone is treated with fairness, dignity and respect.

At CHCP, we’re passionate about people and we know that you are too, that’s why we’re here isn’t it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine.

Work with us and you’ll be more than just a number. Our people are our shareholders and their thoughts and opinions are always heard; at CHCP you have a real voice.

Compassion is at the heart of our business; we’re a team of nearly 2,500 colleagues who work together to deliver first-class healthcare to thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that’s why we have vacancies to suit everybody. No matter your role at CHCP, we’ll support you to thrive.

As the 13th largest social enterprise in the UK, we’re pioneering the move towards independent service delivery. Join us on our journey and help us make history.

There are multiple vacancies available within the following locations

Bransholme Urgent Treatment Centre (1 x 18.38 hours & 1 x 16.5 hours)

Hull Royal Urgent Treatment Centre (1 x 10.5 hours, 1 x 15hours)

Goole Urgent Treatment Centre (1 x 17.5 hours)

Beverley Urgent Treatment Centre (1 x 13.88 hours)

Candidates must advise which bases they are applying for from the sites listed below.

Bransholme Health Centre Hull - Urgent Care Support Staff (Admin/Reception) 16.5hrs post on a 4-week rota pattern

Weeks 1-3 - Fridays 07.00-18.00

Weeks 1, 2 & 4 Sundays 11.00-23.00

18.38hrs post available on a 4-week rota pattern

Weeks 1-4

Fridays 07.00-18.00

Weeks 1, 3 & 4 Saturdays 07.00-18.00

Hull Royal Infirmary Urgent treatment Centre - Urgent Care Support Staff (Admin/Reception)

10.5hrs post available on a 4-week rota pattern

Weeks 1 & 3 - Wednesday 07.00-18.00

Weeks 2 & 4 Thursday 07.00-18.00

Hull Royal Infirmary Urgent treatment Centre - Urgent Care Support Staff (Admin/Reception)

15hrs post available on a 4-week rota pattern

Weeks 1-4 - Tuesdays, Fridays and Saturdays 18.00-23.00

Goole Urgent Treatment Centre-Urgent Care Support Staff (Admin/Reception)

17.5hrs post available on a 4-week rota pattern

Week 1-3 - four x evenings per week (Mon-Fri)

Week 4 - two evenings per week (Mon-Fri)

Beverley Urgent Treatment Centre-Urgent Care Support Staff (Admin/Reception)

13.88hrs - post available on a 4-week rota pattern

Week 1 - Saturday and Sunday 07.00-13.00

Week 2 - Saturday and Sunday 07.00-13.00

Week 3 - Saturday and Sunday 07.00-18.00

Week 4 - Sunday 07.00-18.00

Please see the job description and person specification attached to this job advert for full details on the role.

This advert closes on Monday 19 Oct 2026

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